Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Major medical plans
Dental Insurance
Vision Insurance
Basic life and AD and D 100% employer paid
Short-term disability 100% employer paid
Supplemental life and AD and D with options
401(k) plan and matching program
Employee assistance program
paid leave time
Paid Time Off
Nine paid holidays per year
Paid jury duty time
Paid bereavement for immediate family members
Partially-paid parental leave
Hotel and restaurant discounts
Pet insurance
Incentive programs
Job Description
CityGate Hospitality LLC is a renowned hospitality company recognized for delivering exceptional service and maintaining premier standards within the luxury hotel industry. One of its flagship properties, Hotel Arista, is a distinguished luxury hotel known for its personalized service, inviting atmosphere, and commitment to guest satisfaction. The hotel provides an unmatched lodging experience that blends comfort with sophistication, offering a range of amenities designed to cater to the discerning traveler. As a prominent player in the hospitality sector, CityGate Hospitality LLC emphasizes creating memorable experiences for every guest through attentive and customized service.
Hotel Arista is currently seeking a de... Show More
Hotel Arista is currently seeking a de... Show More
Job Requirements
- Must be 21 or older
- must have valid driver’s license
- must have open availability including nights, weekends, and holidays
- ability to stand or walk up to 8 hours per day
- ability to bend, stoop, squat, and stretch to fulfill job duties
- ability to lift up to 75 pounds regularly
- must maintain neat and clean appearance
- must be attentive, helpful, and courteous at all times
Job Qualifications
- High school diploma or equivalent education
- background in a luxury hospitality environment or related field preferred but willingness to learn personalized and luxury service is essential
- valid driver’s license with a clear motor vehicle record
- ability to communicate effectively both verbally and in writing
- neat and clean appearance
- ability to follow through impeccably on details
- great enthusiasm and passion for making people happy
- ability to work in a team environment
Job Duties
- Acquires and relays information that personalizes the guest’s stay
- creates a ritual experience around arrival and departure
- conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures
- offers the Personal Hosts business card at the end of the Welcome Ritual
- fulfills traditional concierge and bell person roles
- transports luggage to the room while escorting the guest making conversation and picking up clues that will personalize the guest’s stay
- describes all facilities and notes hours of operation
- explains features and functions of the guest room such as nightlight, iPod docking, emergency evacuation procedures
- answers Welcome Desk telephones and handles special requests, questions, complaints, and problems
- handles guests’ messages and mail if applicable
- utilizes the FLASH report and Outlook calendar for selling status
- understands applicable emergency procedure and evacuation protocol
- follows credit policy and procedures of the hotel
- maintains close and harmonious working relationships with all hotel departments
- maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests
- proficient with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and other pertinent hotel operational technology
- transports guests and associates in company vehicles
- performs related duties as assigned
- welcomes guests and assists with immediate questions
- brings luggage into the hotel
- obtains guest names and passes them to the Personal Host
- remembers guest names and uses them often
- exchanges relaxed conversation while waiting with guests
- provides farewell ritual as outlined in SPPs
- facilitates traffic flow into the front door and driveway
- calls for outside transportation if necessary
- transports guests to local businesses and attractions
- valet parks guests’ cars upon arrival and departure
- accountable for upkeep and cleanliness of hotel vehicles
- examines limousines and cars for cleanliness and luxury standards
- maintains log and writes reports on any incidents involving guests, employees, or property damage
- maintains cleanliness of entrance inside and outside the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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