Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k
Employee assistance program
Tuition Reimbursement
hotel discounts
Restaurant Discounts
free gym access
on-site parking
EcoPass transit program
Job Description
The Curtis Hotel is a distinctive hospitality establishment located in downtown Denver, Colorado. Known for its unique "Stay Happy, Work Happy!" ethos, the hotel combines a playful yet professional atmosphere with a dedication to exceptional guest experiences. It is an iconic hotel that fosters creativity and individuality, reflecting the vibrant and energetic culture of Denver. As part of the larger Sage Restaurant Concepts family, The Curtis Hotel emphasizes a culture of innovation, comfort, and exceptional customer service, blending retro-chic aesthetics with modern comfort food and international flavors. This environment attracts employees who appreciate a work atmosphere that is both enjoyable... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three months experience in a position involving heavy cash handling and customer service
- Ability to communicate verbally and in writing in English
- Ability to follow written and verbal instructions
- Capability to multitask
- Ability to use tact and understanding in customer service situations
- Physical ability to handle coins, utensils, and carry light trays
- Ability to stand for entire shift and lift arms above head
- Vision to read written materials and computer screens
- Comfort working in indoor environment with standing and walking
- Capacity to lift items up to 10 pounds
- Willingness to report maintenance and housekeeping discrepancies promptly
Job Qualifications
- High school diploma or equivalent
- Previous experience with heavy cash handling and customer service exposure
- Mathematical aptitude at a high school graduate level
- Knowledge of standard cash handling procedures
- Familiarity with computerized cash register systems
- General understanding of customer service skills and restaurant operations
- Knowledge of food service principles
Job Duties
- Greet arriving customers with a cordial welcome
- Escort customers to assigned tables and issue menus
- Establish rapport to accommodate special needs or requests
- Assign sections and notify servers of new seats
- Maintain visibility in the restaurant and assist servers
- Process payments accurately and count back change aloud
- Verify guest check accuracy including pricing and discounts
- Ensure all charge vouchers are fully completed
- Collect and report customer feedback to management
- Distribute and account for all checks issued to servers
- Count all revenues and alert management to discrepancies
- Balance and reconcile daily business records
- Assist with restaurant cleaning and setup prior to opening
- Report maintenance or housekeeping issues promptly
- Exhibit a professional and courteous demeanor throughout shift
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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