Full-time Front Desk Clerk - Homewood Suites-Hampton Inn, Woburn MA $20-$23 / hour
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
Discounted hotel rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a respected leader in the hotel industry known for its commitment to quality service and a positive workplace culture. As a company, Concord operates a variety of hotels that prioritize guest satisfaction and employee well-being. The organization’s foundation is built on five essential Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These principles guide every aspect of their operations and foster an environment where employees are valued and supported. At Concord Hospitality, employees can expect a welcoming atmosphere where respect, personal growth, and career advancement opportunities are emphasized. The company is proud to maintain an Associate First policy,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication skills
- Ability to multitask
- Basic computer proficiency
- Ability to handle cash accurately
- Positive and responsible attitude
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong interpersonal and communication skills
- Ability to multitask effectively in a fast-paced environment
- Proficiency with basic computer skills and hotel management software
- Demonstrated ability to handle cash transactions accurately
- Positive attitude and a team-oriented mindset
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs such as travel programs and special offers
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
No experience required
Job Location
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