Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $1.00
Benefits
Medical
Dental
Vision
Health savings account
Flexible spending account
voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Employee Discounts
Job Description
Big Cedar Lodge is a renowned full-service resort located in the scenic Ozark Mountains, known for its exceptional hospitality and outdoor recreational offerings. As a premier destination for tourists and outdoor enthusiasts, Big Cedar Lodge combines rustic charm with modern amenities, creating a unique and welcoming environment for its guests. The resort is dedicated to providing high-quality service, catering to families, adventure seekers, and relaxation-focused visitors alike. It offers a variety of lodging options, dining experiences, and recreational activities, all designed to ensure an unforgettable stay for guests from all walks of life. The company prides itself on its commitment... Show More
Job Requirements
- High school diploma or equivalent
- Ability to stand for extended periods and occasionally lift up to 50 pounds
- Proficiency in English reading, writing, speaking, and listening
- Basic computer literacy including familiarity with software and hardware
- Ability to handle multiple tasks with attention to detail
- Strong interpersonal skills and a friendly, professional demeanor
- Willingness to adhere to company policies and procedures
- Capacity to maintain confidentiality when dealing with guest information
Job Qualifications
- High school diploma or equivalent
- Previous hospitality experience preferred but not required
- Basic computer skills including use of word processing software and internet browsers
- Ability to communicate effectively in writing and orally
- Strong reading comprehension
- Knowledge of clerical procedures and administrative systems
- Analytical and critical thinking skills
- Customer service knowledge and skills
- Creativity and problem-solving ability
Job Duties
- Greet guests and visitors with a professional, friendly demeanor including handling guest registration, room assignments, and payment processing
- Answer calls promptly and professionally, routing calls and messages accurately
- Provide guests with accurate information about company policies, services, amenities, and local attractions
- Handle guest complaints or concerns with empathy, efficiency, and confidentiality, escalating issues as necessary
- Maintain records, logs, and reports
- manage bookings, reservations, and cancellations utilizing company software
- Uphold partnership across the company to streamline communications and understand role impacts
- Maintain cleanliness and brand standards at the Registration and affiliate desks
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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