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Full Time Front Desk Agent - Home2 Suites by Hilton Dallas/Desoto
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Weekend Shifts
Benefits
employee discount
Health Insurance
Paid Time Off
Vision Insurance
Life insurance
Dental Insurance
Job Description
Seva Hospitality Services is a dynamic and growing company specializing in hotel and hospitality management. With a strong commitment to delivering exceptional guest experiences, Seva Hospitality Services has become a trusted name in the industry by focusing on personalized service, operational excellence, and employee satisfaction. The company believes in fostering a family-like work environment where team members are recognized, motivated, and empowered through comprehensive benefits and incentive programs. As part of their growth, they are actively seeking passionate and energetic individuals who have a genuine passion for serving others to join their expanding family. Seva Hospitality Services offers full-time employment... Show More
Job Requirements
- Ability to stand and bend/kneel for 90 percent of shift
- able to reach all areas of the hotel to assist clients
- occasional carrying and lifting of heavy items
- proficiency with computers and Microsoft Office required
- availability to work weekends, holidays, and all necessary shifts
- must adhere to hotel security procedures
- reliable and punctual
- strong attention to detail and accuracy
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- strong interpersonal and communication skills
- proficiency with computers and Microsoft Office
- ability to multitask and work in a fast-paced environment
- excellent problem-solving skills
- ability to maintain composure under pressure
Job Duties
- Greets guests and completes established check-in procedures
- accurately completes shift checklist and stays at front desk post throughout the entire shift
- facilitates guest departure (check-out) procedures in order to open the room for the next sell
- regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and maintains accurate hotel records
- courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue
- maintains good customer relations by keeping abreast of all departmental functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and to provide guests with timely and efficient service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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