Full- Time Front Desk Agent (Flexible Availability Needed) Hampton Inn and Suites Brier Creek
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible Schedule
Paid Time Off
Employee Discounts
Training and Development
Health Insurance
team environment
Career advancement opportunities
Job Description
Hilton is a leading global hospitality company renowned for its extensive portfolio that spans luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels. With a history of nearly a century, Hilton has consistently provided business and leisure travelers with exceptional accommodation, service, amenities, and unparalleled value. The company's commitment to excellence is reflected in its mission to fill the earth with the light and warmth of hospitality, a vision that motivates its dedicated team members to create remarkable hospitality experiences worldwide every day. Hilton's brand portfolio includes the respected Hampton Inn & Suites, known for delivering consistently high standards... Show More
Job Requirements
- High school diploma or general education degree desired but not essential
- Previous related experience in hospitality or front desk service strongly preferred
- Comfort in a computerized environment is essential
- Ability to work well and communicate effectively with other team members and departments
- Ability to read and write in English, perform mathematical computations such as adding, multiplying, calculating room rates, taxes, percentages
- Effectively communicate with hotel guests and clients using courtesy, tact and diplomacy
- Excellent verbal and telephone skills
- Ability to remain calm and organized in times of multiple demands
- Follow directions accurately and efficiently
Job Qualifications
- High school diploma or general education degree (GED) desired but not essential
- Previous related experience in hospitality or front desk service strongly preferred
- Comfort in a computerized environment essential
- Ability to work well and communicate effectively with other team members and departments
- Ability to read and write in English and perform mathematical computations
- Excellent verbal and telephone skills
- Ability to remain calm and organized in times of multiple demands
- Follow directions accurately and efficiently
Job Duties
- Complete and stay current on all Hilton mandated training and certifications
- Accurately make reservations for guests staying with hotel
- Always protect the security and privacy of guests and clients
- Check guests into the hotel following the proper steps of check-in
- Check guests out of the hotel following proper steps and providing a fond farewell
- Communicate with bell/driver staff to ensure the timely pick up and drop off guests
- Accurately record information for wakeup calls and input into PBX phone console
- Assist guests with billing inquiries
- Assist and direct guests to meeting rooms
- Stay informed on current and upcoming meetings and functions
- Be knowledgeable of surrounding area attractions and shopping/restaurant options
- Assist guests with questions about hotel amenities and hours
- Assist management with day-to-day arrivals and HHonors assignments
- Exceed guest expectations as measured by feedback and review sites
- Foster a team culture of continuous improvement and superior service
- Ensure brand standards of operations, safety, and services are maintained
- Ensure all front desk processes are executed correctly to protect revenue
- Assist with group information entry and post billing for banquet events
- Coordinate with Housekeeping to fulfill guest requests
- Coordinate with Engineering Teams to maintain hotel condition
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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