Full Time Customer Service Agent - CVG Airport
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) with matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
growth opportunities
Job Description
PrimeFlight Aviation Services, Inc. is a prominent provider of commercial services within the aviation industry, operating at over 200 locations worldwide. Known for its commitment to quality and safety, PrimeFlight specializes in supporting airlines and airports by offering a variety of ground handling services, including customer service, baggage handling, and aircraft operations. The company fosters a positive work environment where team members are respected and encouraged to grow professionally, whether they are starting out or advancing in their aviation careers. PrimeFlight values its employees' contributions and offers competitive pay, comprehensive benefits, and opportunities for career progression. The company is an... Show More
Job Requirements
- Minimum 18 years of age
- eligible to work in the United States
- communicate effectively in English including reading, writing, and speaking
- one year of customer service experience
- ability to access and interpret information in print and electronically using devices such as iPads, tablets, computers, and mobile devices
- effective communication with colleagues and clients both in-person and electronically
- pass a background check and drug screen
- eligibility to acquire necessary credentials and clearances such as FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal as applicable
- flexible to work various shifts including nights, weekends, and holidays
- physically able to lift up to 70 pounds
- able to stand and walk for prolonged periods in indoor and outdoor environments
- ability to reach with arms and grasp with hands
- ability to push, pull, crawl, crouch, bend, stretch, squat, and kneel
- able to handle moderate to high noise levels
- able to hear and respond to audible alarms and spoken voice
- able to perform repetitive arm, wrist, hand, and finger motions
- required vision abilities including close, distance, peripheral vision, depth perception, and ability to adjust focus
Job Qualifications
- Minimum 18 years of age
- eligible to work in the United States
- effective communication skills in English including reading, writing, and speaking
- one year of customer service experience
- ability to use electronic devices such as iPads, tablets, computers, and mobile devices
- effective communication with colleagues and clients both in-person and electronically
- ability to pass a background check and drug screen
- eligibility to acquire necessary credentials and clearances such as FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal as applicable
- flexible to work various shifts including nights, weekends, and holidays
Job Duties
- Greet and assist passengers at the airport with check-in, boarding, and general inquiries
- effectively resolve customer issues and complaints in a professional and timely manner
- ensure compliance with all airline and airport regulations and procedures
- provide accurate information on flight schedules, gate assignments, and airport services
- coordinate with ground staff and crew to ensure a smooth passenger experience
- exemplify PrimeFlight customer service and safety standards
- perform any additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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