Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee stock ownership plan
401k with Matching
Paid vacation
Life insurance
Legal Assistance
Job Description
Ruby is a dynamic and customer-centric company dedicated to forging personal connections that enable businesses to flourish. Located in Chesapeake and Virginia Beach, Virginia, Ruby is renowned for its commitment to providing exceptional customer service through virtual receptionist solutions. The company operates around the clock, offering services 24 hours a day, 7 days a week, 365 days a year, making it a reliable partner for businesses seeking to maintain a professional and friendly customer interface. Ruby's work environment is fast-paced and highly engaging, designed to support professionals who are passionate about outstanding customer care and efficient communication. The organization's emphasis... Show More
Job Requirements
- full-time availability for 40 hours per week
- ability to work weekends and holidays
- reliable transportation to Chesapeake office for interviews
- warm and friendly demeanor
- self-motivated with a strong sense of accountability
- ability to handle high call volumes
- proficiency in Office 365 is advantageous
Job Qualifications
- high school diploma or equivalent
- typing speed of at least 40 words per minute
- proficient computer skills including multitasking across dual screens
- prior experience in customer service or call center environments is a plus
- strong communication and interpersonal skills
- ability to maintain professionalism under pressure
- bilingual in Spanish and English is beneficial but not required
Job Duties
- manage incoming calls and website chats with professionalism and warmth
- multitask efficiently using two monitors
- maintain composure and provide confident assistance to emotional or upset callers
- adhere to service quality and performance expectations
- demonstrate reliable attendance and punctuality
- communicate clearly and courteously in all interactions
- document and report customer inquiries accurately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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