Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee stock ownership plan
401K Matching
Paid vacation
Life insurance
Legal Assistance
Job Description
Ruby is a dynamic company specializing in virtual receptionist services, dedicated to creating personal connections that enable businesses to thrive. With offices located in Chesapeake, VA, Ruby provides comprehensive customer service solutions that empower client organizations to maintain professional and friendly communications around the clock. Their commitment to exceptional service 24/7, 365 days a year, highlights their role as a trusted partner in the business community. Ruby offers a collaborative and supportive environment, valuing accountability, attention to detail, and a positive customer experience.
The role of a Full-Time Customer Service Agent at Ruby is pivotal, acting as the virtu... Show More
The role of a Full-Time Customer Service Agent at Ruby is pivotal, acting as the virtu... Show More
Job Requirements
- type a minimum speed of 40 wpm
- proficient computer skills
- ability to multitask across two monitors
- friendly and composed interaction with upset callers
- self-motivation and accountability
- availability to work weekends and holidays
Job Qualifications
- high school diploma or equivalent
- minimum typing speed of 40 words per minute
- strong computer proficiency
- excellent communication skills
- ability to multitask effectively
- warm and friendly demeanor
- accountability and self-motivation
Job Duties
- manage incoming calls efficiently
- respond to website chats professionally
- maintain adherence to service quality and performance expectations
- multitask using dual monitors
- provide friendly and composed customer service
- document customer interactions accurately
- work scheduled shifts including weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter