Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Short term disability (STD)
Long term disability (LTD)
Employee assistance program (EAP)
Identity Theft Protection
Pet insurance
Retirement
paid time off (PTO)
Job Description
Worth Ross Management Company is a distinguished and award-winning leader in the homeowner association (HOA) management industry. Known for its commitment to excellence and fostering a culture of diversity and inclusion, Worth Ross Management Company has built a reputation as an employer of choice by recruiting and retaining top talent within the HOA management sector. The company operates with a philosophy that values forward progress through embracing diverse perspectives and cultivating a team of extraordinary professionals who excel in delivering exceptional service and innovative management solutions to communities served. Worth Ross prides itself on creating an engaging work environment where... Show More
Job Requirements
- High school diploma or equivalent
- Proven skills in organizing and coordinating events such as parties, meetings, and more
- Physical demands include the ability to lift 30-50lbs
- Standing, sitting, and walking
- Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
- Ability to quickly and easily navigate the building as required to meet job functions
- Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
- Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
- Ability to respond to emergencies promptly
- Communicate, receive and exchange ideas and information using both spoken and written word
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Qualifications
- High school diploma or equivalent
- Proven skills in organizing and coordinating events such as parties, meetings, and more
- Excellent interpersonal and communication skills
- Customer service experience
- Ability to work independently
- Strong organizational skills
- Proficient with basic computer operations
Job Duties
- Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
- Identifies and clarifies the residents' needs and desires
- Answers questions and provides solutions
- Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
- Assists residents in scheduling access for authorized vendors to provide services within units
- Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential
- Able to understand and react quickly and effectively to any emergency
- Responsible for maintaining a safe and secure work environment for all residents, guests and staff
- Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager
- Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Accurately maintains daily shift notes into Building Link system
- Receives packages and deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits
- Responds to resident concerns and complaints in a professional and caring manner
- Follows up and tries to resolve all such concerns and complaints
- Elevates issues to Lead Concierge or AGM if necessary/appropriate
- Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
- Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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