Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $12.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
major medical insurance
Dental Insurance
Vision Insurance
basic life insurance
short-term disability insurance
supplemental insurance options
401(k) Plan
Employee assistance program
paid leave time
Paid Time Off
Paid holidays
Paid jury duty
paid bereavement leave
Parental leave
hotel discounts
Restaurant Discounts
Pet insurance
Incentive programs
Job Description
CityGate Hospitality LLC is a prominent company operating within the hospitality industry, dedicated to delivering exceptional dining and guest experiences across its portfolio of premier establishments. Among its distinguished venues is Hotel Arista, a luxury hotel that houses Che Figata, an upscale Italian restaurant known for its authentic Italian cuisine and vibrant dining atmosphere. Che Figata prides itself on celebrating the art of Italian cooking by using fresh ingredients, hand-crafted pastas, and traditional preparation methods, creating a unique and memorable culinary experience for its guests. The restaurant’s open kitchen, food bar, brick oven, living herb wall, and Italian market ambiance... Show More
Job Requirements
- Must be 21 years or older
- high school diploma or equivalent education
- previous training in liquor, wine, and food service
- possession of Naperville and Illinois BASSET certification
- possession of Illinois Food Handler Certification
- prior completion of a formal wine training program such as sommelier or WSET
- 3-5 years of upscale dining experience
- strong understanding of luxury service standards
- experience with Micros Simphony POS
- strong leadership and communication skills
- advanced wine knowledge and passion
- ability to multitask in fast-paced environment
- experience with POS systems and administrative duties
- availability to work nights, weekends, and holidays
- excellent verbal and written communication skills
- ability to train and coach others
- neat and clean appearance
- ability to work in team environment
- problem solving skills
- ability to perform basic arithmetic
- physical ability to walk and stand up to 8 hours
- ability to bend, stoop, squat, and stretch to fulfill job duties
- ability to lift up to 30 pounds regularly, and up to 50 pounds occasionally
- flexible schedule
Job Qualifications
- High school diploma or equivalent education
- previous training in liquor, wine, and food service
- Naperville and Illinois BASSET certification is required
- Illinois Food Handler Certification is required
- prior completion of a formal wine training program (sommelier or WSET)
- 3-5 years of upscale dining experience in a similar restaurant or hotel environment
- a strong understanding of luxury service standards
- previous working experience with Micros Simphony POS
- strong leadership and communication skills with a guest-first mindset
- advanced wine knowledge and passion, experience working with Italian wines
- ability to multitask in a fast-paced, detail-oriented environment
- experience using POS systems and basic administrative functions (e.g., shift reports, guest notes)
- flexibility to work nights, weekends, and holidays as needed
- excellent verbal and written skills
- ability to train and coach others
- neat and clean appearance
- ability to work in a team environment
- must have problem solving abilities and the ability to compute basic arithmetic
- must have a flexible schedule and be available to work nights, weekends, and holidays
Job Duties
- Completes all opening, closing, and running side work
- attends all pre-shift meetings
- leads pre-shift meetings with the team upon request
- delivers exceptional, intuitive service to guests in alignment with restaurant standards
- provides VIP guests with personalized service and attention to detail of their needs
- guides guests through the menu with confident knowledge of Italian cuisine, chef specialties, seasonal offerings, and wine pairings
- maintains expert-level knowledge of the restaurant’s award-winning wine list, assisting with recommendations and pairing selections
- oversees daily floor operations and acts as point of contact for all front-of-house service matters during assigned shifts
- supports and mentors servers, ensuring consistent service standards, pacing, and professionalism
- communicates effectively with kitchen and management teams to ensure seamless service flow
- upholds restaurant ambiance and cleanliness, ensuring all settings meet luxury brand expectations
- sets up tables according to Che Figata standards of service
- handles guest concerns or service recovery situations with grace and urgency
- assists with server training, onboarding, and continuing education, especially regarding wine knowledge and upselling techniques
- follows safety and sanitation policies
- abides by all requirements pertaining to the sale of alcoholic beverages
- understands applicable emergency procedure and evacuations
- collects and reports tips at the end of the assigned shift
- ensures checks are presented to guests in a timely manner and payment is obtained, reporting any difficulties to management
- settles-up with management at the end of each shift providing a detailed POS report from the system including cash due as per the report as well as approved vouchers for any comps or house charges
- understands and follows all cash handling rules and regulations
- performs related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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