Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $12.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Major medical plans
Dental Insurance
Vision Insurance
basic life insurance
short-term disability insurance
supplemental insurance options
401(k) plan with matching
Employee assistance program
paid leave time
Paid Time Off
Paid holidays
Paid jury duty time
paid bereavement leave
Partially paid parental leave
Hotel and restaurant discounts
Pet insurance
Incentive programs
Job Description
CityGate Hospitality LLC is a distinguished hospitality company known for operating upscale dining and lodging establishments that emphasize exceptional guest experiences and high-quality service. Situated in the vibrant community of Naperville, Illinois, CityGate Hospitality manages Hotel Arista, a premium hotel property that hosts several renowned dining outlets. One of the standout venues at Hotel Arista is Che Figata, a celebrated Italian restaurant that offers guests an immersive and authentic culinary journey inspired by classic Italian and Mediterranean cuisine. The restaurant features an open kitchen, a lively food bar, a traditional brick oven, fresh-made pastas, and a unique living herb wall,... Show More
Job Requirements
- Must be 21 years or older
- must be available all nights, holidays, and weekends
- high school diploma or equivalent education
- previous training in liquor, wine, and food service
- Naperville and Illinois BASSET certification is required
- Illinois Food Handler Certification is required
- prior completion of a formal wine training program such as sommelier or WSET
- 3-5 years experience in upscale dining environments
- strong leadership and communication skills
- experience with Micros Simphony POS
- ability to multitask
- ability to work in fast-paced environment
- flexibility to work nights, weekends, and holidays
- ability to train and coach others
- neat and clean appearance
- ability to work in a team
- problem-solving skills
- ability to compute basic arithmetic
- physical ability to stand and walk up to 8 hours
- ability to bend, stoop, squat, and stretch
- ability to lift up to 30 lbs regularly and up to 50 lbs occasionally
Job Qualifications
- High school diploma or equivalent education
- previous training in liquor, wine, and food service
- Naperville and Illinois BASSET certification
- Illinois Food Handler certification
- prior completion of a formal wine training program such as sommelier or WSET
- 3-5 years of upscale dining experience in a similar restaurant or hotel environment
- strong understanding of luxury service standards
- previous working experience with Micros Simphony POS
- strong leadership and communication skills with a guest-first mindset
- advanced wine knowledge and passion, experience working with Italian wines
- ability to multitask in a fast-paced, detail-oriented environment
- experience using POS systems and basic administrative functions such as shift reports and guest notes
- flexibility to work nights, weekends, and holidays as needed
- excellent verbal and written skills
- ability to train and coach others
- neat and clean appearance
- ability to work in a team environment
- problem-solving abilities and the ability to compute basic arithmetic
- flexible schedule with availability nights, weekends, and holidays
Job Duties
- Completes all opening, closing, and running side work
- attends all pre-shift meetings
- leads pre-shift meetings with the team upon request
- delivers exceptional, intuitive service to guests in alignment with restaurant standards
- provides VIP guests with personalized service and attention to detail of their needs
- guides guests through the menu with confident knowledge of Italian cuisine, chef specialties, seasonal offerings, and wine pairings
- maintains expert-level knowledge of the restaurant’s award-winning wine list, assisting with recommendations and pairing selections
- oversees daily floor operations and acts as point of contact for all front-of-house service matters during assigned shifts
- supports and mentors servers, ensuring consistent service standards, pacing, and professionalism
- communicates effectively with kitchen and management teams to ensure seamless service flow
- upholds restaurant ambiance and cleanliness, ensuring all settings meet luxury brand expectations
- sets up tables according to Che Figata standards of service
- handles guest concerns or service recovery situations with grace and urgency
- assists with server training, onboarding, and continuing education, especially regarding wine knowledge and upselling techniques
- follows safety and sanitation policies
- abides by all requirements pertaining to the sale of alcoholic beverages
- understands applicable emergency procedures and evacuations
- collects and reports tips at the end of assigned shifts
- ensures checks are presented to guests in a timely manner and payment is obtained, reporting any difficulties to management
- settles-up with management at the end of each shift providing a detailed POS report including cash due and approved vouchers
- understands and follows all cash handling rules and regulations
- performs related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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