Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $12.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Major medical plans
Dental Insurance
Vision Insurance
basic life insurance
short-term disability
supplemental life insurance
401(k) Plan
Employee assistance program
paid leave time
Paid Time Off
Paid holidays
Paid jury duty
paid bereavement
Partially-paid parental leave
hotel discounts
Restaurant Discounts
Pet insurance
Incentive programs
Job Description
CityGate Hospitality LLC is a prominent hospitality company known for its commitment to delivering outstanding guest experiences across its various properties and dining establishments. Among its distinguished venues is Hotel Arista, an upscale hotel located in Naperville, Illinois, which houses several premier dining outlets. One of the most celebrated among these is Che Figata, an Italian restaurant acclaimed for its authentic Italian cuisine, vibrant atmosphere, and exceptional service. Che Figata is distinguished by its open kitchen, food bar, brick oven, freshly made pastas, living herb wall, and a bustling Italian market that collectively create an immersive and memorable dining experience.... Show More
Job Requirements
- Must be at least 21 years old
- must be available all nights, holidays, and weekends
- high school diploma or equivalent education
- prior training in liquor, wine, and food service
- possess Naperville and Illinois BASSET certification
- hold Illinois Food Handler Certification
- prior completion of sommelier or WSET wine training
- 3 to 5 years of upscale dining experience
- familiarity with Micros Simphony POS
- strong leadership and communication skills
- advanced knowledge of Italian wines
- ability to multitask in fast-paced environment
- experience with POS and administrative functions
- flexible schedule including nights, weekends, holidays
- excellent verbal and written communication skills
- ability to train and coach
- neat appearance
- team player
- problem-solving skills
- basic arithmetic ability
- able to stand and walk up to 8 hours daily
- able to bend, stoop, squat, and stretch
- able to lift up to 30 pounds regularly and 50 pounds occasionally
Job Qualifications
- High school diploma or equivalent education
- previous training in liquor, wine, and food service
- Naperville and Illinois BASSET certification
- Illinois Food Handler Certification
- prior completion of a formal wine training program such as sommelier or WSET
- 3 to 5 years of upscale dining experience in a similar restaurant or hotel environment
- strong understanding of luxury service standards
- previous working experience with Micros Simphony POS
- strong leadership and communication skills with a guest-first mindset
- advanced wine knowledge and passion with experience working with Italian wines
- ability to multitask in a fast-paced, detail-oriented environment
- experience using POS systems and basic administrative functions such as shift reports and guest notes
- flexibility to work nights, weekends, and holidays as needed
- excellent verbal and written communication skills
- ability to train and coach others
- neat and clean appearance
- ability to work in a team environment
- problem-solving abilities and basic arithmetic skills
Job Duties
- Completes all opening, closing, and running side work
- attends all pre-shift meetings
- leads pre-shift meetings with the team upon request
- delivers exceptional, intuitive service to guests in alignment with restaurant standards
- provides VIP guests with personalized service and attention to detail of their needs
- guides guests through the menu with confident knowledge of Italian cuisine, chef specialties, seasonal offerings, and wine pairings
- maintains expert-level knowledge of the restaurant’s award-winning wine list, assisting with recommendations and pairing selections
- oversees daily floor operations and acts as point of contact for all front-of-house service matters during assigned shifts
- supports and mentors servers, ensuring consistent service standards, pacing, and professionalism
- communicates effectively with kitchen and management teams to ensure seamless service flow
- upholds restaurant ambiance and cleanliness, ensuring all settings meet luxury brand expectations
- sets up tables according to Che Figata standards of service
- handles guest concerns or service recovery situations with grace and urgency
- assists with server training, onboarding, and continuing education, especially regarding wine knowledge and upselling techniques
- follows safety and sanitation policies
- abides by all requirements pertaining to the sale of alcoholic beverages
- understands applicable emergency procedure and evacuations
- collects and reports tips at the end of assigned shift
- ensures checks are presented to guests in a timely manner and payment is obtained, reporting any difficulties to management
- settles-up with management at end of each shift providing detailed POS reports including cash due and approved vouchers for comps or house charges
- understands and follows all cash handling rules and regulations
- performs related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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