Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $12.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Major medical plans
Dental Insurance
Vision Insurance
Basic life and ADAD
short-term disability
supplemental life insurance
401(k) plan and matching program
Employee assistance program
paid leave
Paid Time Off
Paid holidays
Paid jury duty time
paid bereavement
Partially paid parental leave
Hotel and restaurant discounts
Pet insurance
Incentive programs
Job Description
CityGate Hospitality LLC operates Hotel Arista, a distinguished establishment offering premium hotel and dining experiences in Naperville, Illinois. Within Hotel Arista, Che Figata stands out as a premier Italian dining destination that seeks to immerse guests in authentic Italian and Mediterranean culinary traditions. Che Figata is designed to provide guests with more than just a meal; it offers an engaging experience featuring an open kitchen, a vibrant food bar, a wood-fired brick oven, handmade fresh pastas, and a living herb wall. The environment is complemented by an Italian market theme, all aimed at conveying the essence of Italian culture and... Show More
Job Requirements
- Must be at least 21 years old
- must be available all nights, holidays, and weekends
- must have high school diploma or equivalent
- must have Illinois BASSET certification
- must have Illinois Food Handler certification
- must have prior training in liquor, wine, and food service
- must have 3 to 5 years of upscale dining experience
- must be able to multitask in a busy environment
- must have strong leadership and communication skills
- must have advanced knowledge of Italian wines
- must be able to work flexible hours including nights, weekends, and holidays
- must be able to walk and stand for up to 8 hours
- must be able to bend, stoop, squat, and stretch
- must be able to lift up to 30 pounds regularly and up to 50 pounds occasionally
Job Qualifications
- High school diploma or equivalent education
- previous training in liquor, wine, and food service
- Naperville and Illinois BASSET certification
- Illinois Food Handler certification
- prior completion of a formal wine training program such as sommelier or WSET
- 3 to 5 years of upscale dining experience in a similar restaurant or hotel environment
- strong understanding of luxury service standards
- previous working experience with Micros Simphony POS
- strong leadership and communication skills with a guest-first mindset
- advanced wine knowledge and passion, experience working with Italian wines
- ability to multitask in a fast-paced, detail-oriented environment
- experience using POS systems and basic administrative functions such as shift reports and guest notes
- flexibility to work nights, weekends, and holidays
Job Duties
- Completes all opening, closing, and running side work
- attends all pre-shift meetings
- leads pre-shift meetings with the team upon request
- delivers exceptional, intuitive service to guests in alignment with restaurant standards
- provides VIP guests with personalized service and attention to detail of their needs
- guides guests through the menu with confident knowledge of Italian cuisine, chef specialties, seasonal offerings, and wine pairings
- maintains expert-level knowledge of the restaurant’s award-winning wine list, assisting with recommendations and pairing selections
- oversees daily floor operations and acts as point of contact for all front-of-house service matters during the assigned shifts
- supports and mentors servers, ensuring consistent service standards, pacing, and professionalism
- communicates effectively with kitchen and management teams to ensure seamless service flow
- upholds restaurant ambiance and cleanliness, ensuring all settings meet luxury brand expectations
- sets up tables according to Che Figata standards of service
- handles guest concerns or service recovery situations with grace and urgency
- assists with server training, onboarding, and continuing education, especially regarding wine knowledge and upselling techniques
- follows safety and sanitation policies
- abides by all requirements pertaining to the sale of alcoholic beverages
- understands applicable emergency procedure and evacuations
- collects and reports tips at the end of the assigned shift
- ensures checks are presented to guests in a timely manner and payment is obtained, reporting any difficulties to management
- settles-up with management at the end of each shift providing a detailed POS report from the system including cash due as per the report as well as approved vouchers for any comps or house charges
- understands and follows all cash handling rules and regulations
- performs related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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