Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.70 - $21.55
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Flexible spending account
Health savings account
401(k) retirement plan
Employee assistance program
Tuition Assistance
Business Travel Accident insurance
maternity leave
Parental leave
Adoption assistance
associate discount
Job Description
Lowe's is one of the largest home improvement retail companies in the United States, known for providing a wide range of products and services to homeowners, contractors, and professionals in the construction industry. With a strong commitment to delivering excellent customer service and quality merchandise, Lowe's operates numerous stores nationwide, each dedicated to helping customers achieve their home improvement goals. The company prides itself on its robust policies, procedures, and programs designed to enhance the customer shopping experience and ensure the highest standards for product delivery and safety.
This particular role focuses on delivering exceptional customer service while managing ... Show More
This particular role focuses on delivering exceptional customer service while managing ... Show More
Job Requirements
- Class A CDL license in locations with multi-unit CMV and class A or B CDL license with air brake endorsement in locations with single-unit CMV
- Valid medical certificate or ability to obtain one upon employment
- Ability to pass MVR screen in accordance with company requirements
- Ability to obtain sales related licensure or registration as may be required by law
- Ability to read, write, and perform basic arithmetic
- Must be 21 years of age
- Ability to comply with DOT and CDL regulations
Job Qualifications
- Class A or B CDL license with air brake endorsement depending on location
- Valid medical certificate or ability to obtain one upon employment
- Ability to pass MVR screen in accordance with company requirements
- Ability to obtain sales related licensure or registration as may be required by law
- Ability to read, write, and perform basic arithmetic
- Must be 21 years of age or older
- Experience driving a semi-truck/trailer or certification from a driving school preferred
- Experience performing in-home delivery or retail customer service preferred
- Experience operating a forklift or Moffett onloading/offloading a vehicle preferred
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Contacts customers regarding delivery or coordinates with the truck driver to call the customer
- Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
- Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order
- Inspects condition of products before loading for delivery or assisting customer with loading
- Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
- Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
- Updates delivery and route status on system for tracking purposes
- Unloads, installs, and tests appliances upon delivery
- Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment
- Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment
- Operates store equipment as needed depending on one specific role and department
- Additional duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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