Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Weekend Shifts
Benefits
Employee stock ownership plan
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Life insurance
Legal Assistance
Job Description
Ruby is a dynamic company dedicated to creating personal and meaningful connections that enable businesses to thrive. Known for its commitment to exceptional customer service, Ruby operates as a Virtual Receptionist service that provides a friendly, professional voice on behalf of its clients. The company focuses on delivering top-notch customer experiences around the clock, 24 hours a day, 7 days a week, and 365 days a year, establishing itself as a reliable partner for businesses that want to maintain high-quality communication with their customers. Operating physical office locations in Chesapeake, VA, and Virginia Beach, VA, Ruby offers a collaborative and... Show More
Job Requirements
- high school diploma or equivalent
- ability to type at least 40 wpm
- proficient computer use
- excellent communication skills
- ability to work weekends and holidays
- reliable attendance and punctuality
- willingness to work full-time in office
- ability to handle emotional or upset callers professionally
Job Qualifications
- minimum typing speed of 40 wpm
- proficient computer skills
- warm and friendly demeanor
- ability to maintain composure with upset callers
- self-motivation and accountability
- experience in call center or customer service roles preferred
- familiarity with Office 365 preferred
- bilingual skills in Spanish and English a plus
Job Duties
- answer incoming calls and website chats efficiently
- provide friendly and professional customer service
- handle more than 150 interactions daily with accuracy
- maintain high service quality and performance standards
- utilize multi-tasking skills across two screens
- ensure correct spelling and grammar in all communications
- adhere strictly to assigned schedules and work shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: