Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.80
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
health savings accounts
401(k) retirement plan
Employee assistance program
education support programs
Business Travel Accident insurance
maternity leave
Parental leave
Adoption assistance
employee discount
Job Description
Lowe's Companies, Inc. is one of the largest home improvement retail companies in the United States and serves millions of customers each year. As a full-service retail store, Lowe's offers an extensive range of products including appliances, tools, hardware, building supplies, and home décor to help customers with their home improvement projects. Known for its strong commitment to customer service and quality merchandise, Lowe’s prides itself on creating a welcoming and supportive shopping experience. The company employs a diverse workforce dedicated to meeting the needs of professional contractors, DIY enthusiasts, and homeowners alike. With nationwide locations and a robust e-commerce... Show More
Job Requirements
- Ability to obtain sales related licensure or registration as may be required by law
- One year of experience processing and filing merchandise receiving paperwork
- One year of experience with store inventory receiving and administration
- Six months of experience in warehouse data entry/bookkeeping
- Six months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- Six months of retail experience accepting or processing returns
Job Qualifications
- Ability to obtain sales related licensure or registration as may be required by law
- One year of experience processing and filing merchandise receiving paperwork
- One year of experience with store inventory receiving and administration
- Six months of experience in warehouse data entry/bookkeeping
- Six months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- Six months of retail experience accepting or processing returns
Job Duties
- Provide SMART customer service at all times through daily execution of Lowe's customer service policies, procedures, and programs
- Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listen and respond knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrate sincere appreciation to customers
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Ensure to meet customers’ needs during a return by properly refunding the return and helping find the correct product for replacement
- Work closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects
- Maintain positive vendor relationships while managing difficult conversations about performance of the vendor’s products and services
- Complete Centralized Return to Vendor (CRTV) program including packaging, shipment creation, and inventory transfers
- Complete Return to Manufacturer (RTM) program including paperwork, packaging, vendor contact, and credit
- Process and return damaged, discontinued, defective, out-for-repair, special order and vendor buy-back merchandise by CRTV and/or contacting appropriate vendors
- Return refunded merchandise to the sales floor
- Generate and monitor reports including weekly cleared list, damaged on-hand list, and out-for-repair list
- Follow up on Store Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reports
- Order parts of products missing and necessary for assembly
- Coordinate with drivers and receiving team to ensure merchandise is accessible quickly to customers and order pick-up
- Assist in unloading trucks and moving pallet jacks to proper place for efficient product receiving
- Validate items being carried in and out of the store when appropriate
- Check returned products against Materials Safety Data Sheet (MSDS) for hazardous materials and log into hazmat cage if necessary
- Assure proper storage, clean-up, and disposal of hazardous materials
- Participate in recycling programs and Hazmat, equipment, and safety training as required
- Ensure doors and gates are secured or monitored when open
- Use box bailer to compress cardboard for receiving
- Detect common signs of shoplifting, theft, and security risks, and promptly communicate to management or Asset Protection
- Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization
- Maintain a safe and secure work environment including conducting daily safety reviews and noting hazards
- Adhere to all safety requirements relevant to job duties
- Operate store equipment as needed depending on role and department, including Zebra phone, paging system, copiers, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, compacter baler
- Perform other duties as assigned
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: