Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Flexible Schedule
Job Description
Lowe's is a leading home improvement retail company committed to providing high-quality products and exceptional customer service to homeowners and professional contractors alike. As one of the largest home improvement retailers in the world, Lowe's operates numerous stores across various regions, offering a wide array of products including tools, appliances, hardware, and building materials. The company's culture emphasizes inclusivity, innovation, and community engagement, ensuring that every customer receives expert guidance and support throughout their shopping experience. Lowe's is renowned for its dedication to employee development, offering competitive salaries and comprehensive benefits to help employees thrive both professionally and personally.
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Job Requirements
- High school diploma or equivalent
- ability to obtain sales related licensure or registration as may be required by law
- one year of retail or customer service experience preferred
- ability to communicate effectively with customers and vendors
- ability to operate relevant store equipment
- ability to follow safety procedures and guidelines
- physical ability to assist in unloading trucks and moving merchandise
Job Qualifications
- Ability to obtain sales related licensure or registration as may be required by law
- one year of experience processing and filing merchandise receiving paperwork
- one year of experience with store inventory receiving and administration
- six months of experience in warehouse data entry/bookkeeping
- six months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- six months of retail experience accepting or processing returns
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- ensures to meet the customers' needs during a return by properly refunding the return and helping find the correct product for replacement
- works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects
- maintains positive vendor relationships while managing difficult conversations about performance of the vendor's products and services
- completes Centralized Return to Vendor (CRTV) program which includes all packaging, shipment creation and inventory transfers to the Reverse Logistics Center (RLC)
- completes Return to Manufacturer (RTM) program which includes all paperwork, packaging, vendor contact, and credit
- processes and returns damaged, discontinued, defective, out-for-repair, special order and vendor buy-back merchandise by CRTV and/or contacting appropriate vendors according to policies and procedures
- returns refunded merchandise to the sales floor
- generates and monitors reports including weekly cleared list, damaged on-hand list, and out-for-repair list
- follows up on Store Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reports
- orders parts of products that are missing and necessary for assembly
- coordinates with drivers and receiving team to ensure merchandise is accessible quickly to customers and order pick-up
- assists in unloading trucks and moves pallet jacks to proper place to help in receiving products efficiently
- validates items being carried in and out of the store when appropriate
- checks returned products against the Materials Safety Data Sheet (MSDS) to determine if they require placement in the hazmat cage and logs any hazardous materials/products into the hazmat cage
- assures proper storage, clean-up, and disposal of all hazardous materials
- participates in recycling programs and Hazmat, equipment, and safety training as required
- ensures doors and gates are secured or monitored when open
- uses box bailer to compress cardboard that is sent to receiving
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
- performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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