Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $24.75
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Employee assistance program
Job Description
Lowe's Companies, Inc. is a Fortune 50 home improvement company that serves more than 18 million customers a week in the United States, Canada, and Mexico. Founded in 1946, Lowe's has grown to become a leading retailer in the home improvement sector, committed to providing customers with high-quality products, expert advice, and exceptional customer service. With thousands of stores and a workforce that is passionate about helping customers improve their homes and lifestyles, Lowe's is known for its inclusive work environment, community involvement, and dedication to innovation and sustainability.
As a leading retailer in home improvement, Lowe's is currently seek... Show More
As a leading retailer in home improvement, Lowe's is currently seek... Show More
Job Requirements
- Ability to stand, sit, and perform job duties for extended periods
- ability to lift at least 25 pounds without assistance, may lift more than 25 pounds with or without assistance
- generally scheduled for 40 hours per week, additional hours may be required based on business needs
- requires morning, afternoon, and evening availability on any day of the week
- if the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty days of starting employment in this position
Job Qualifications
- High school diploma
- 1-2 years relevant work experience such as security, retail investigations, loss prevention
- coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
- national certified training program such as Wicklander-Zuwalski or Reed training
- professional accreditation such as APQ or APC or equivalent experience
- associate degree in psychology, criminal justice, or related field preferred
- 1-2 years experience conducting retail investigations preferred
- 1-2 years experience using physical security systems such as CCTV, EAS preferred
- experience investigating organized crime and asset protection cases preferred
Job Duties
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
- partner with store and AP leadership to identify theft trends, develop action plans, and promote awareness initiatives
- deliver SMART customer service and ensure associates have the resources to do the same
- maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas
- monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations
- conduct external theft apprehensions and interviews in accordance with laws and company policy
- investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings
- assist in internal investigations and provide evidence when needed
- validate store security measures such as locks, gates, alarms and respond to EAS and emergency exit triggers
- provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk
- respond effectively to potentially violent situations, ensuring safety and composure
- this role may be assigned additional duties and responsibilities in support of business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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