Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Equal employment opportunity
Job Description
Lowe's, a leading home improvement retail company, is known for its commitment to customer satisfaction and operational excellence. With numerous stores nationwide, Lowe's emphasizes a safe and secure shopping environment, high-quality service, and innovative solutions for home improvement needs. As a prominent retailer in the home improvement sector, Lowe's requires skilled professionals to maintain security standards, support loss prevention initiatives, and uphold the company's reputation for exceptional customer service.
The role of Asset Protection Specialist at Lowe's involves a dynamic blend of security management, investigative duties, and frontline customer service support. This position is integral to minimizing shrinkage, deterri... Show More
The role of Asset Protection Specialist at Lowe's involves a dynamic blend of security management, investigative duties, and frontline customer service support. This position is integral to minimizing shrinkage, deterri... Show More
Job Requirements
- High school diploma
- 1-2 years relevant work experience
- Ability to stand, sit, and perform job duties for extended periods
- Ability to lift at least 25 pounds without assistance
- May lift more than 25 pounds with or without assistance
- Generally scheduled for 40 hours per week
- Additional hours may be required
- Requires morning, afternoon, and evening availability on any day
- If required by local jurisdiction, must be licensed or pass licensing exam within 60 days
- Completion of national certified training program
- Professional accreditation or equivalent experience
Job Qualifications
- High school diploma and 1-2 years relevant work experience (e.g., security, retail investigations, loss prevention)
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., APQ, APC) or equivalent experience
- Associate degree in Psychology, Criminal Justice, or related field
- 1-2 years experience conducting retail investigations
- 1-2 years experience using physical security systems (CCTV, EAS)
- Experience investigating Organized Crime and asset protection cases
Job Duties
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
- Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives
- Deliver SMART customer service and ensure associates have the resources to do the same
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations
- Conduct external theft apprehensions and interviews in accordance with laws and company policy
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings
- Assist in internal investigations and provide evidence when needed
- Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers
- Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk
- Respond effectively to potentially violent situations, ensuring safety and composure
- This role may be assigned additional duties and responsibilities in support of business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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