Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Paid holidays
Employee wellness programs
Job Description
Full Sail University is a dynamic educational institution located in Winter Park, Florida, renowned for its dedication to providing innovative and flexible learning experiences in the fields of entertainment, media, arts, and technology. Founded with a mission to equip students with hands-on knowledge and practical skills, Full Sail has grown into a respected leader in higher education, blending a campus-based environment with a robust commitment to creativity and industry relevance. The university fosters a collaborative atmosphere where innovation thrives and community support is paramount, making it an ideal employer for those passionate about education and student development.
Full Sail ... Show More
Full Sail ... Show More
Job Requirements
- High school diploma required
- Customer service experience preferred
- Administrative/clerical/reception experience preferred
- Strong written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Comfortable learning new software and navigating cloud-based systems
- Familiarity with multi-line phone systems preferred
Job Qualifications
- High school diploma
- Customer service experience preferred
- Administrative/clerical/reception experience preferred
- Strong communication skills both verbally and in writing through multiple digital communication tools
- Ability to multi-task and work independently
- Detail-oriented
- Quick-learner with the ability to relay updated information accurately and consistently
Job Duties
- Provide excellent customer-service to all callers by asking clarifying questions that help agents best assess which university department can service their needs
- Serve as a liaison to current and prospective students by reviewing their needs and accurately documenting calls to the appropriate department to resolve individual concerns
- Perform front desk services in all guest-facing areas by displaying a positive and welcoming demeanor
- Act as a trainer and mentor to newly hired agents
- Leverage all university and department resources to ensure accuracy and adherence to the organization’s SOPs
- Display strong communication skills by monitoring/replying to all communication channels in a timely manner
- Support data management projects to ensure timely follow up to student outreach
- Provide administration and communication support to Full Sail Security and Operations
- Make outbound calls as part of follow up efforts during high volume call times
- Adhere to the departments and university’s policies and procedures including strict observance to published phone and compliance guidelines
- Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
- Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership
- Demonstrate a strong commitment to the mission and values of the organization
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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