Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Full Sail University is a dynamic, innovative educational institution located in Winter Park, Florida, renowned for its unique approach to higher education. Specializing in programs that blend hands-on learning with real-world applications, Full Sail University focuses on media, arts, technology, and entertainment industries. The university is committed to providing students with an environment that encourages creativity, professional development, and practical skills necessary to excel in competitive industries. Established with a mission to serve students and the community, Full Sail University supports a diverse workforce and promotes a culture of inclusiveness and collaboration. Employees at Full Sail enjoy a stimulating workplace... Show More
Job Requirements
- High school diploma required
- Customer service experience preferred
- Administrative/clerical/reception experience preferred
- Ability to interact with callers, guests, and staff at all levels in a fast-paced environment
- Must be able to provide excellent customer service with a polite, professional demeanor
- Detail-oriented
- Ability to multi-task and work independently
- Familiarity with multi-line phone systems preferred
Job Qualifications
- High school diploma required
- Customer service experience preferred
- Administrative/clerical/reception experience preferred
- Strong communication skills both verbally and in writing through multiple digital communication tools such as email and Slack
- Ability to multi-task and work independently
- Detail-oriented
- Quick learner with the ability to relay updated information accurately and consistently
- Possesses strong written and verbal communication skills
Job Duties
- Provide excellent customer-service to all callers by asking clarifying questions that help agents best assess which university department can service their needs
- Serve as a liaison to current and prospective students by reviewing their needs and accurately documenting calls to the appropriate department to resolve individual concerns
- Perform front desk services in all guest-facing areas by displaying a positive and welcoming demeanor
- Act as a trainer and mentor to newly hired agents
- Leverage all university and department resources to ensure accuracy and adherence to the organization's SOPs
- Display strong communication skills by monitoring/replying to all communication channels in a timely manner
- Support data management projects to ensure timely follow up to student outreach
- Provide administration and communication support to Full Sail Security and Operations
- Make outbound calls as part of follow up efforts during high volume call times
- Adhere to departments and university policies and procedures including strict observance to published phone and compliance guidelines
- Be a Full Sail University ambassador embracing the unique educational model while maintaining the highest level of integrity, professionalism, and customer service
- Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership
- Demonstrate a strong commitment to the mission and values of the organization
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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