Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.25 - $25.75
Work Schedule
Fixed Shifts
Benefits
Medical
Dental
Vision
401k
AFLAC
Pre-paid legal
long term disability
Life insurance
Employee assistance program
PTO
Job Description
Carson has been a trusted name in quality and service since its establishment in 1938. Starting as a heating oil provider in Portland, Carson has grown substantially over the decades to become a leading energy solutions provider across the Pacific Northwest. The company offers a wide variety of products and services including fuels, lubricants, propane, and industrial solutions, catering to a diverse customer base ranging from individual consumers to large industrial clients. With a long-standing reputation for reliability and customer satisfaction, Carson prides itself on maintaining strong relationships and providing exceptional service that meets the evolving needs of its customers... Show More
Job Requirements
- 1-2 years experience in dispatch or customer service
- High school diploma or equivalent
- Ability to multitask in fast-paced environments
- Strong communication skills
- Computer literacy including MS Office
- Ability to remain calm under stress
- Problem-solving skills
- Willingness to work 5:30am to 6:00pm shifts four days a week
- Ability to work occasional overtime
- Ability to pass background check, drug screen, and driving record check
Job Qualifications
- 1-2 years' previous dispatch experience and/or customer service experience
- Proven ability to multi-task and work under fast-paced environments while maintaining accuracy
- High attention to detail and strong organizational skills
- Computer and customer service skills
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment
- Strong communication skills
- Strong troubleshooting skills
- Excellent interpersonal skills and team orientation
- Computer literate with experience using MS Office and of like software systems
- Excellent time management and organizational skills with the ability to multi-task in a fast-paced environment
- Ability to problem solve and provide solutions
Job Duties
- Assign and dispatch bulk fuel deliveries while monitoring inventory levels via computerized management system
- Build individual truck/trailer load plans for drivers using specific contracts that are price specific
- Relay information such as assigned truck number, and customer requests or immediate needs directly to drivers
- Resolve driver obstacles and rack issues
- Answer after-hours customer phone calls
- Review orders for accuracy and correctness before dispatching to drivers
- Coordinate with management, sales, and drivers to satisfy customer expectations
- Inform management of any potential sites that need to be evaluated due to safety concerns to ensure safe deliveries and minimize customer service issues
- Reconcile truck inventory at the end of shift to help with next-day billing
- Follow emergency procedures if needed (i.e. motor vehicle accident, spill, etc.)
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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