Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
flexible scheduling
Job Description
The hiring establishment is a vibrant and dynamic food and beverage operation located within a bustling theme park environment, renowned for delivering exceptional guest experiences and high-quality culinary services. This company prides itself on maintaining rigorous standards in food quality, guest satisfaction, and facility sanitation, setting the bar high for service excellence and operational efficiency. As an integral part of a leading entertainment destination, this establishment thrives on innovation, teamwork, and a passion for creating memorable moments for guests from all walks of life, blending the hospitality industry’s best practices with the unique demands of a theme park setting.
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Job Requirements
- High school diploma or equivalent
- Three or more years of management experience in a high-volume food and beverage establishment
- Experience in a theme park environment preferred
- F&B safety certifications, including ServSafe Manager required within first 6 months of hire
- Must be able to lift, push, pull and/or carry up to 50 lbs
- Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
- Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
- Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
- Possession of a knowledge of computer programs and databases including Excel, PowerPoint and Outlook required
- Knowledge of MMS preferred
- Perform cleaning duties, including use of cleaning chemicals
- Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts
- nights, weekends, and holidays
- Must be flexible in work locations as placement will depend on business needs and career development opportunities
Job Qualifications
- High school diploma or equivalent
- Three or more years of management experience in a high-volume food and beverage establishment
- Experience in a theme park environment preferred
- F&B safety certifications, including ServSafe Manager required within first 6 months of hire
- Strong communication, interpersonal and leadership abilities
- Excellent organizational, multi-tasking and time-management skills
- Knowledge of computer programs and databases including Excel, PowerPoint and Outlook
- Knowledge of MMS preferred
- Exceptional supervisory abilities
- Active listener with the ability to anticipate guests’ needs
Job Duties
- Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
- Ensure excellent guest service by responding to guest requirements, expectations and needs
- Daily inspection of all assigned locations for Safety and Health Standards
- Supervise and train ambassadors
- Prepare and track daily reports such as Prep Calculators and Waste Logs
- Address concerns and resolve problems
- Plan, assign and direct work
- Order and maintain product and supplies
- Create and update ambassador weekly schedules
- Contact maintenance as necessary to maintain proper operation of all equipment and facility
- Maintain repair log and control labor cost
- Cover Culinary Department Duty Manager shifts as needed
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors
- planning, assigning and directing work
- appraising performance
- rewarding and disciplining ambassadors
- addressing complaints and resolving problems
- Assist other locations and areas throughout the park as needed
- Other duties assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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