Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Day Shifts
Benefits
employee engagement activities
Positive work environment
Excellent training
competitive pay
Job Description
Old Dominion Rehabilitation and Nursing is a family of skilled nursing facilities and rehabilitation centers dedicated to providing exceptional resident-centered care with a strong focus on quality and compassionate service. Established with the mission to uplift and improve the lives of our residents, we pride ourselves on fostering a supportive workplace culture where employees are empowered to bring their best selves to work every day. Our team-oriented environment encourages collaboration, respect, and a commitment to excellence in healthcare delivery. If you are passionate about making a meaningful difference in the lives of others and seeking a healthcare organization that values... Show More
Job Requirements
- High school diploma or GED required or equivalent related work experience
- Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties
- Excellent phone etiquette skills required
- Effective verbal and written English communication skills
- Demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook, Internet and Intranet navigation
- Highest level of professionalism with the ability to maintain confidentiality
- Ability to communicate at all levels of organization and work well within a team environment in support of company objectives
- Customer service oriented with the ability to work well under pressure
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity
- Strong analytical and problem-solving skills
- Approachable, flexible and adaptable to change
Job Qualifications
- High school diploma or GED required or equivalent related work experience
- Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties
- Excellent phone etiquette skills
- Effective verbal and written English communication skills
- Demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook, Internet and Intranet navigation
- Highest level of professionalism with the ability to maintain confidentiality
- Ability to communicate at all levels of organization and work well within a team environment in support of company objectives
- Customer service oriented with the ability to work well under pressure
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high levels of quality and productivity
- Strong analytical and problem-solving skills
- Approachable, flexible and adaptable to change
Job Duties
- Meet physical and sensory requirements stated below and be able to work in the described environment
- Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment
- Answer telephones or switchboard during scheduled shift
- Ensure phone calls are redirected to appropriate employee or department
- Transfer callers to appropriate voicemail when an employee is unavailable
- Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information
- Receive, sort and forward incoming mail
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
- Assist in the ordering, receiving, stocking and distribution of office supplies
- Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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