Eastern Healthcare Group

F/t Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $19.00
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Work Schedule

Day Shifts
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Benefits

employee engagement activities
Positive work environment
Excellent training
competitive pay

Job Description

Old Dominion Rehabilitation and Nursing is a family of skilled nursing facilities and rehabilitation centers dedicated to providing exceptional resident-centered care with a strong focus on quality and compassionate service. Established with the mission to uplift and improve the lives of our residents, we pride ourselves on fostering a supportive workplace culture where employees are empowered to bring their best selves to work every day. Our team-oriented environment encourages collaboration, respect, and a commitment to excellence in healthcare delivery. If you are passionate about making a meaningful difference in the lives of others and seeking a healthcare organization that values... Show More

Job Requirements

  • High school diploma or GED required or equivalent related work experience
  • Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties
  • Excellent phone etiquette skills required
  • Effective verbal and written English communication skills
  • Demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook, Internet and Intranet navigation
  • Highest level of professionalism with the ability to maintain confidentiality
  • Ability to communicate at all levels of organization and work well within a team environment in support of company objectives
  • Customer service oriented with the ability to work well under pressure
  • Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity
  • Strong analytical and problem-solving skills
  • Approachable, flexible and adaptable to change

Job Qualifications

  • High school diploma or GED required or equivalent related work experience
  • Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties
  • Excellent phone etiquette skills
  • Effective verbal and written English communication skills
  • Demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook, Internet and Intranet navigation
  • Highest level of professionalism with the ability to maintain confidentiality
  • Ability to communicate at all levels of organization and work well within a team environment in support of company objectives
  • Customer service oriented with the ability to work well under pressure
  • Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high levels of quality and productivity
  • Strong analytical and problem-solving skills
  • Approachable, flexible and adaptable to change

Job Duties

  • Meet physical and sensory requirements stated below and be able to work in the described environment
  • Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment
  • Answer telephones or switchboard during scheduled shift
  • Ensure phone calls are redirected to appropriate employee or department
  • Transfer callers to appropriate voicemail when an employee is unavailable
  • Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information
  • Receive, sort and forward incoming mail
  • Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • Assist in the ordering, receiving, stocking and distribution of office supplies
  • Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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