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FT Guest Experience Ambassador - Brightwater Lagoon

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $20.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Medical
Dental
Vision
401(k)
Employee Discount Program
Paid Time Off
flexible schedule

Job Description

MetroLagoons is a premier lifestyle company that transforms everyday experiences into unforgettable vacations through its four resort-style lagoons located across Florida. These lagoons offer guests a unique blend of thrilling water adventures, swim-up bars, luxurious cabanas, and vibrant community events. The atmosphere created at MetroLagoons encourages families to connect, friends to celebrate, and everyone to enjoy a sun-soaked escape filled with fun and relaxation. Known for fostering a welcoming and dynamic environment, MetroLagoons is dedicated to providing exceptional guest experiences while promoting a culture of enjoyment and inclusion.

Brightwater Lagoon, one of the standout locations within the MetroLagoons portfolio,... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ years of experience in event coordination or related field
  • Strong communication skills
  • Ability to engage with diverse guests
  • Good organizational skills
  • Availability to work Wednesday through Sunday including some evenings
  • Ability to work on-site at a MetroLagoons location

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree in event management marketing or related field preferred
  • 3-5 years of experience in digital marketing and advertising
  • 1+ years of experience in event coordination or related field
  • Hospitality or customer service experience preferred
  • Experience as host emcee or similar role is a plus
  • Strong organizational and time management abilities
  • Excellent communication public speaking and interpersonal skills
  • Ability to engage and entertain diverse audiences including families and children

Job Duties

  • Coordinate on-site presence for partnerships and events managing digital and printed signage and radio programming
  • Serve as the on-site point of contact for event setup logistics and execution ensuring smooth operations
  • Provide feedback and updates to the Corporate Events team
  • Act as an emcee for events such as trivia karaoke bingo and similar activities
  • Lead kid’s activities and other planned or pop-up events ensuring a fun engaging family-friendly atmosphere
  • Serve as a Funbassador interacting with guests and maintaining energy and enthusiasm
  • Manage contracts with third party contractors and business partners ensuring compliance with terms
  • Schedule and oversee third party contractors and business partners to ensure proper coverage
  • Reconcile activities payments and operational metrics of contractors
  • Collaborate with Corporate SPGE Coordinator to implement the monthly calendar
  • Ensure event activities align with MetroLagoons standards
  • Assist in monitoring on-site labor and operational expenses
  • Provide accurate reporting on spending contractor activities and resource allocation
  • Work closely with local lagoon team to align on event logistics and guest experience
  • Support and guide team members involved in activities
  • Maintain regular communication with Strategic Partnership & Events Team
  • Compile post-event reports including successes challenges and improvement recommendations

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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