Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences across its portfolio of hotels, resorts, and vacation rentals. Renowned for its hospitality excellence, Sonesta operates a diverse range of properties that cater to business travelers, vacationers, and extended stay guests alike. The company places a strong emphasis on delivering warm, personalized service that reflects its Sonesta G.U.E.S.T. standards, fostering memorable stays and lasting guest relationships. Sonesta's dedication to quality and innovation continues to position it as a leader in the hospitality industry, known for blending comfort, convenience, and unique experiences.
The ... Show More
The ... Show More
Job Requirements
- High school diploma or equivalent required
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain a ServSafe certification
- may be required to obtain a TIPS certification
- valid driver's license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- High School diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem-solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- up-sell rooms where possible to maximize revenue
- follow seasonal demand reservation strategy as communicated by hotel management
- promote teamwork and quality service through communication and coordination with other shifts and departmental management
- service the shoppe and the pour ensuring guests receive the service and products offered
- ensure guest special requests are fulfilled and proper delivery of guest services
- issue, control and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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