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Wind Creek Hospitality logo

Front Services Runner

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
Night Shifts

Job Description

Wind Creek Hospitality is a renowned hospitality company operating in the Montgomery area, known for providing exceptional customer service in a dynamic and fast-paced environment. The company is committed to creating a welcoming and inclusive atmosphere for guests while adhering to a strict policy of non-discrimination based on age, disability, gender, or religious orientation. Wind Creek Hospitality emphasizes the importance of a drug-free workplace and maintains a Native American Indian Preference in hiring policy, promoting diversity and equal opportunity in employment. The company values integrity, accountability, and a positive attitude as fundamental elements of its culture, encouraging employees to contribute... Show More

Job Requirements

  • High school diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date
  • must be twenty-one years of age or older
  • good writing and verbal communication skills required
  • must have ability to safely operate automatic transmission vehicles
  • must be able to lift and carry up to 50 lbs
  • must be able to complete a timed running test
  • must have and maintain valid state-issued operator driver’s license
  • must be able to successfully pass a MVR check
  • any DUI conviction within the last three years will disqualify applicant
  • willingness and ability to work in smoke/secondary smoke environment
  • must be able to stand, walk, or run for entire shift
  • must be able to run to retrieve vehicles and run to valet booth after parking vehicles
  • must be able to endure outside elements such as heat, cold, wind, rain
  • must be able to work effectively in fast paced, high volume environment
  • must be in good physical condition and able to pass a physical fitness test if administered
  • must successfully pass job interview including guest service audition
  • must have tribal gaming license or ability to obtain and maintain a license
  • willing to travel and participate in training as recommended or required

Job Qualifications

  • High school diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date
  • good writing and verbal communication skills
  • ability to safely operate automatic transmission vehicles
  • must have and maintain valid state-issued operator driver’s license
  • must be able to complete a timed running test
  • ability to safely operate a manual transmission vehicle preferred
  • naturally outgoing, friendly, helpful personality and positive attitude
  • willingness to work odd and irregular hours including nights, weekends, and holidays
  • ability to operate standard office equipment such as phones and computers
  • tribal gaming license or ability to obtain and maintain a license

Job Duties

  • Projects a positive image
  • greets and acknowledges all guests upon arrival and departure
  • opens guest car doors
  • accurately fills out proper documentation, safeguards company assets, uses guests’ names during transactions and allows quick location and retrieval of guest vehicles
  • issues valet tickets upon arrival according to guidelines
  • inspects and documents vehicular damage
  • processes valet retrievals as per guidelines
  • keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
  • explains parking options to guests as needed
  • lifts, positions, and removes barricades and signs in order to open or close parking areas
  • actively greets guests and opens doors to hotel
  • executes required guest service standards to ensure guests are happy and well served
  • handles and delivers guest luggage and belongings at check-in and/or checkout
  • escorts guests to front desk and guestrooms as needed
  • performs room orientation according to established standards
  • stores and returns stored guest luggage as needed
  • actively resolves guest issues and disputes
  • disseminates information to guests regarding the property, hotel, promotions, etc.
  • reduces claims by strict adherence to departmental policies and procedures
  • performs other duties as assigned

Job Qualifications

Experience

No experience required


Job Location

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