Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.26 - $16.78
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional Development
Job Description
Hotels and Resorts of Halekulani is a prestigious hospitality group known for its long-standing tradition of excellence, located in the beautiful Waikiki Beach area of Hawaii. For over 100 years, Halekulani has been a symbol of gracious hospitality, impeccable service, and outstanding cuisine, welcoming visitors from around the world to experience a luxurious and authentic Hawaiian stay. The company's core value of LEGACY is deeply embedded in its culture, celebrating the rich cultural history and ensuring every employee lives this legacy through the art of service. The resort boasts iconic properties including the flagship Halekulani Hotel and the contemporary Halepuna... Show More
Job Requirements
- Valid driver’s license with an acceptable abstract
- Ability to stand and walk for extended periods with frequent bending, stooping, and lifting up to 50 pounds
- Ability to push and pull up to 110 pounds
- Ability to speak clearly and listen effectively
- Must be able to work outdoors in conditions with humidity, noise, and vehicular exhaust
- Ability to work any days or hours as required by business demand
- Must have a positive and outgoing attitude
- High school diploma or equivalent
- At least six months of relevant hospitality experience
- Ability to use property management systems
- Good problem-solving skills
- Ability to provide exceptional customer service
- Must maintain professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent vocational training certificate
- At least six months of hospitality experience or equivalent with strong guest/customer service skills
- Experience with property management systems is helpful
- Ability to drive and operate manual and automatic transmission vehicles
- Must have ability to work harmoniously in a team setting
- Must be highly organized and detail-oriented
- Friendly, outgoing personality and professional demeanor
- Ability to work independently and manage multiple tasks
- Good communication skills including voice and phone etiquette
- Knowledgeable about local service vendors and attractions
- Ability to work various shifts including weekends and holidays
Job Duties
- Warmly greet and welcome arriving guests and patrons as they enter the hotel
- assist both arriving and departing guests with luggage handling and store guest luggage upon request
- organize and deliver luggage for tour groups
- store, track and deliver packages as needed
- drive and park guest vehicles safely and promptly
- retrieve guest vehicles as requested or in order of departure
- assist physically challenged travelers and guests with special needs
- answer the phone courteously within two rings
- keep abreast of local economy and tourism information
- explain features of the room including electronic devices and entertainment
- recommend and provide accurate information and directions about local attractions and entertainment
- anticipate guests' needs and respond promptly
- respond to guest requests via ALICE application
- assist guests with long-term luggage storage requests
- ensure all valet experiences meet hotel standards
- work closely with other departments to address guest concerns
- report security or safety issues to supervisor
- maintain cleanliness and organization of work areas
- act as eyes and ears for hotel security
- perform other related duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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