Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,700.00 - $53,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Holiday pay
Job Description
Pechanga Resort Casino is a renowned hospitality and gaming establishment located in Temecula, California, known for its outstanding service and commitment to guest satisfaction. As a premier resort casino, Pechanga offers a vast array of amenities including a luxurious hotel, world-class dining, high-energy gaming floors, and entertainment venues, all designed to provide an unforgettable experience for all guests. The company has earned prestigious accolades including Four Diamond status, reflecting its dedication to maintaining exceptional standards and delivering top-tier hospitality services. Pechanga Resort Casino emphasizes a culture of excellence, integrity, and service, promoting an environment where both guests and employees thrive.Show More
Job Requirements
- Must qualify to obtain and maintain a Class 'A' gaming license
- Must qualify to obtain and maintain a California driver's license
- Ability to work flexible hours including weekends and holidays
- Ability to work under stressful situations and cope with challenges
- Maintain professional demeanor
- Ability to supervise and delegate effectively
- Ability to work in various weather conditions including hot, cold and wet
- Strong interpersonal skills to maintain favorable working relationships
- Ability to analyze data and draw conclusions independently
Job Qualifications
- High school diploma or GED
- Associate's degree or equivalent from two-year college or technical school preferred
- At least 2 years' relative experience in hospitality or hotel operations
- Ability to read and write simple correspondence
- Strong verbal and written communication skills
- Knowledge of safety rules, operating and maintenance instructions
- Ability to develop and implement policies and procedures
- Experience with property management systems
- Ability to present information effectively to groups
- Skills in problem-solving and decision-making under various situations
Job Duties
- Provide clear direction and guidance to guests, supervisors, and team members
- Supervise staff including recruitment, training, counseling, performance evaluation, and discipline
- Remain calm and alert during emergency situations and heavy resort activity
- Resolve guest concerns and complaints through thorough investigations
- Communicate effectively both verbally and in writing to staff
- Organize and prioritize work to meet deadlines
- Collaborate with other departments regarding service issues and guest expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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