Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
Pechanga Resort Casino is a premier destination located in Southern California, known for its luxurious accommodations, exceptional entertainment, and world-class amenities. As one of the largest and most successful Indian casinos in the United States, Pechanga Resort Casino prides itself on delivering a superior guest experience through impeccable service and attention to detail. The resort includes a 5-star hotel, a vibrant casino floor, exquisite dining options, a state-of-the-art spa, and numerous recreational activities, making it a sought-after locale for travelers and locals alike. The company maintains a strong commitment to quality, integrity, and sustainability, offering employees a dynamic and rewarding... Show More
Job Requirements
- Must qualify to obtain and maintain a Class "A" gaming license
- Must qualify to obtain and maintain a CA driver's license
- High school diploma or GED required
- Willingness to work weekends and/or holidays
- Flexibility with hours and shifts required
- Ability to work in hot, cold, or wet conditions
- Ability to handle stressful situations and challenges
- Professional demeanor
- Ability to supervise and delegate
- Ability to make eye contact while speaking
- Maintain favorable working relationships with all departments and team members
- Ability to ensure front entrance is clean, organized and free of hazards
- Ability to provide guidance and instruction during emergency situations
Job Qualifications
- High school diploma or general education degree (GED)
- Associate's degree (A.A.) or equivalent from two-year college or technical school preferred
- At least 2 years' related hospitality or supervisory experience preferred
- Ability to read and comprehend simple instructions and memos
- Capability to write simple correspondence and reports
- Effective verbal and written communication skills
- Ability to present information effectively in one-on-one and small group settings
- Ability to read and interpret safety rules, operating instructions and procedure manuals
- Ability to analyze and interpret general business periodicals, professional journals, and regulations
- Mathematical skills including basic algebra, addition, subtraction, multiplication, division, and interpreting graphs
- Ability to solve practical problems and work with a variety of variables and instructions
- Ability to maintain a professional demeanor under stressful situations
- Supervisory and delegation skills
- Working knowledge of property management systems
- Strong interpersonal skills for fostering cooperative work environment
- Ability to act independently while analyzing data
Job Duties
- Provide clear direction, instruction, and guidance to guests, supervisors and team members
- Supervise staff including recruitment, training, counseling, performance evaluation and discipline
- Remain calm and alert, especially during emergency situations and/or heavy resort activity, serving as a leader and role model for other team members
- Resolve guest concerns and complaints by conducting thorough investigations and determining the most effective solutions
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Listen and respond to guest inquiries in a positive and articulate manner
- Provide direction, instruction and guidance
- Attend meetings and participate in conducting staff meetings to ensure timely and effective communication
- Organize and prioritize work in order to meet deadlines
- Monitor performance to ensure workload is distributed and balanced appropriately
- Develop and recommend short- and long-term goals
- Develop and recommend improvements that support business plans improving overall satisfaction
- Collaborate with other departments in regards to service issues and guest expectations
- Access and input information using a moderately complex computer system
- Maintain neat, clean, and well-groomed appearance
- Develop, recommend, and implement policies and procedures and make sure all guidelines are being followed
- Ensure that all billable services are properly reported and accurately reflected in the Opera System and financial statements
- Ensure that adjustments to revenue are appropriate and approved
- Ensure compliance with internal controls, outside agency regulations and good business practices
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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