Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Pechanga Resort Casino is a renowned luxury casino and resort located in Temecula, California. Known for its high standards in hospitality and entertainment, Pechanga Resort Casino offers a comprehensive range of amenities including gaming, dining, spa, and lodging services. The resort holds a prominent position as a leading entertainment destination in Southern California, recognized for its commitment to excellence, exceptional guest experiences, and Four Diamond service standards. With a broad array of services and a dedication to guest satisfaction, Pechanga Resort Casino continues to attract diverse clientele ranging from casual visitors to high-profile guests seeking premium resort experiences.
The F... Show More
The F... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Associate's degree or equivalent preferred
- Minimum 2 years’ relative experience preferred
- Ability to obtain and maintain Class A gaming license
- Valid California driver's license required
- Ability to work flexible hours including weekends and holidays
- Strong communication skills in reading, writing, and speaking
- Ability to perform basic mathematical operations
- Ability to handle stressful situations professionally
- Capability to supervise and manage staff
- Working knowledge of property management systems
- Ability to work in different environmental conditions
- Ability to maintain a professional appearance and demeanor
Job Qualifications
- High school diploma or GED
- Associate's degree or equivalent from two-year college or technical school preferred
- At least 2 years of relevant experience preferred
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to write simple correspondence and reports
- Strong verbal and written communication skills
- Ability to present information effectively to guests, clients, and team members
- Ability to interpret safety rules, operating and maintenance instructions, and procedure manuals
- Proficiency in basic math computations including algebra concepts
- Strong problem-solving and reasoning abilities
- Ability to qualify and maintain a Class A gaming license
- Ability to qualify and maintain a California driver's license
- Ability to work under stressful situations with professionalism
- Ability to supervise and delegate tasks
- Working knowledge of property management system
- Flexibility to work weekends and holidays
- Ability to work in varied weather conditions
- Excellent interpersonal and teamwork skills
- Ability to analyze data and draw conclusions independently
Job Duties
- Provide clear direction, instruction, and guidance to guests, supervisors and team members
- Supervise staff including recruitment, training, counseling, performance evaluation and discipline
- Remain calm and alert during emergency situations and heavy resort activity, serving as a leader and role model
- Resolve guest concerns and complaints through thorough investigations and effective solutions
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Listen and respond to guest inquiries in a positive and articulate manner
- Attend and participate in staff meetings to ensure timely and effective communication
- Organize and prioritize work to meet deadlines
- Monitor performance to ensure workload is fairly distributed
- Develop and recommend short- and long-term goals
- Collaborate with other departments regarding service issues and guest expectations
- Input information using a moderately complex computer system
- Maintain neat, clean, and well-groomed appearance
- Implement policies and procedures to ensure compliance with company standards
- Ensure proper and accurate reporting of billable services and revenue
- Maintain accountability for cash and cash equivalents received
- Ensure compliance with hotel operation internal controls and outside agency regulations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter