Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee assistance program
Job Description
This job opportunity is offered by a distinguished hospitality organization renowned for its commitment to exceptional guest experiences, operating in an elevated 4 to 5 Diamond and 4 to 5 Star environment. This establishment is known for upholding stringent Marriott and Westin standards, emphasizing impeccable service, professionalism, and guest satisfaction as cornerstones of their operational philosophy. Situated in a prime location, this luxury hotel provides an ambience where hospitality excellence is not just a policy but a culture that every team member embraces and promotes.
The role available is for a Valet Cashier, a vital position within the front... Show More
The role available is for a Valet Cashier, a vital position within the front... Show More
Job Requirements
- High School diploma or GED required
- experience in the hospitality industry preferred
- experience in 4 Diamond rated hotels preferred
- must be able to walk, stand and run for long periods
- excellent communication skills
- must be able to work days, nights, weekends and holidays
- constant standing, walking and running during shifts
- occasional lifting and carrying up to 50 lbs
- occasional kneeling, pushing, pulling, lifting and running
- occasional use of ladders, stairs and ramps
- must be able to operate a manual transmission vehicle
- must provide a clean driving record
- valid driver’s license required
- evidence of clean driving record
- TIPS certification
- ability to communicate effectively in English, Spanish preferred
- capacity to handle high levels of patience, tact and diplomacy when dealing with guests
- willingness to perform other duties as requested by management
Job Qualifications
- Experience in elevated guest service with 4 to 5 Diamond or 4 to 5 Star properties highly preferred
- ability to participate as a member of a team
- strong team player with the ability to motivate others
- excellent written and verbal communication skills in English
- ability to communicate attentively, friendly and courteously with employees and guests
- ability to multitask and prioritize departmental functions
- maintain regular attendance
- high standards of personal appearance and grooming
- ability to maximize productivity and assist in problem solving
- proficiency with basic computer hardware and software such as word processing and internet browsers
Job Duties
- Coordinate and monitor all aspects of the valet cashier desk
- ensure guests are courteously, cordially and efficiently handled
- answer incoming phone calls and dispatch valet staff efficiently
- assist guests with vehicle requests, parking charges and payments
- occasionally park and retrieve guest vehicles safely and promptly
- open doors and assist guests entering and leaving property
- inform guests of property amenities, services, hours of operation and local activities
- assist with luggage storage and retrieval
- communicate parking procedures to guests
- assist guests in and out of vehicles including loading and unloading luggage
- charge guest accounts and process payments for valet and self-parking
- handle valet keys and ticket system
- maintain cleanliness of valet back office and cashier office
- monitor GXP and guest messages for vehicle and luggage requests
- monitor status of incoming flights for limousine pickups
- communicate with valet and doorman about guest needs
- monitor taxis and ride share status
- ensure valet and bell booths are always attended
- adhere to hotel safety standards
- use respectful communication to assist guests and relay information to management
- perform additional duties and projects as assigned
- encourage positive guest arrival and departure experiences
- issue and collect vehicle claim tickets
- maintain property standards
- provide exceptional customer service
- communicate professionally with guests, clients and teammates
- follow Westin guidelines and Marriott standards
- anticipate guest needs
- maintain cleanliness, sanitation and organization of work areas
- stay informed of group activities
- provide information about hotel facilities and local functions
- handle deliveries promptly and courteously
- safely operate bell carts
- assist with mail and package deliveries
- greet and engage guests at key property points
- read and comprehend departmental memos
- report supplies needs and safety concerns to management
- alert shifts of incomplete tasks or special situations
- assist other departments and team members
- perform all duties as assigned by supervisor or manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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