Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Vision Insurance
Dental Insurance
Medical insurance
paid holiday
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Alyeska Resort is a premier full-service resort located in Girdwood, Alaska, renowned for its stunning mountain views and expansive facilities that include over 300 guest rooms, a Nordic Spa, and a ski area. Situated just 45 minutes south of Anchorage, Alyeska Resort blends breathtaking natural beauty with top-tier hospitality services, creating an ideal destination for travelers seeking adventure, relaxation, or a combination of both. The resort caters to a diverse clientele throughout the year, offering a dynamic environment with year-round and seasonal opportunities, making it a vibrant and engaging workplace. The community of Girdwood itself is friendly and lively, known... Show More
Job Requirements
- Ability to lift up to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time
- Willingness to work extended hours and weekends to accommodate peak business periods and deadlines
- Must possess current documentation showing eligibility for employment in the United States
- Commitment to upholding safety and compliance matters including Department OSHA regulations, Safety Data Sheets, Emergency Action Plans, and Injury and Illness Prevention Program
- Preference may be given to local candidates as relocation may not be available
Job Qualifications
- Previous experience in a front desk or guest service role within the hospitality industry
- Strong leadership and supervisory skills with the ability to motivate and guide a team
- Exceptional customer service skills and the ability to handle guest inquiries and concerns tactfully and professionally
- Excellent communication skills, both verbal and written, for effective interaction with guests, staff, and management
- Proficiency in hotel management software and reservation systems, preferred
- Problem-solving aptitude to quickly address issues and find suitable solutions
- Detail-oriented mindset to ensure accuracy in guest information, bookings, and billing
- Flexibility to work varied hours, including evenings, weekends, and holidays as needed
- Ability to handle fast-paced and high-pressure situations with a calm and composed demeanor
- Knowledge of local attractions, activities, and services to assist guests with inquiries
- Understanding of financial procedures related to guest transactions and billing
- Knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
Job Duties
- Oversee and manage front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries
- Coordinate and schedule front desk staff to ensure adequate coverage during peak and off-peak hours
- Provide exceptional customer service by addressing guest concerns, resolving issues, and ensuring guest satisfaction
- Train and onboard new front desk staff, ensuring they understand policies, procedures, and guest service standards
- Collaborate with other departments to ensure seamless communication and efficient guest services
- Handle financial transactions, including cash handling, credit card processing, and billing inquiries
- Maintain a clean and organized front desk area, adhering to the highest standards of professionalism
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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