Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.25 - $29.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Providence Marriott Downtown is a renowned hotel located in the heart of Providence, known for its commitment to providing exceptional guest experiences and outstanding hospitality services. The hotel operates with a focus on quality, luxury, and personalized service, making it a preferred destination for business travelers, tourists, and event attendees. As part of the global Marriott chain, the Providence Marriott Downtown upholds the high standards and values associated with the Marriott brand, emphasizing employee development, guest satisfaction, and operational excellence. The hotel environment promotes a culture of respect, teamwork, and continuous improvement, ensuring it remains a leader in the hospitality... Show More
Job Requirements
- high school diploma or equivalent
- experience in front office or hospitality supervisory role
- familiarity with hotel operational standards and SOPs
- knowledge of reservation and property management systems
- strong interpersonal and customer service skills
- ability to work flexible hours including nights and weekends
- commitment to maintaining guest confidentiality
Job Qualifications
- knowledge of MeyerJabara Journey Philosophy
- strong leadership and coaching skills
- proficiency with hotel PMS and MARSHA reservation systems
- excellent verbal and written communication skills
- ability to manage financial responsibilities within the department
- experience in safety and security procedures
- capacity to handle guest service issues and problem resolution
Job Duties
- manage shift operations of the Front Desk and PBX
- train and supervise Front Desk and PBX associates
- ensure outstanding guest service during check-in and check-out processes
- respond to guest inquiries related to reservations and requests
- support rate strategies and maximize walk-in revenue potential
- enforce SOPs and assist FOM and AFOM with departmental directives
- communicate effectively during shift changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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