Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Rotating Shifts
Benefits
hourly pay
Commuter allowance
Parking allowance
tip pooling
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k plan
HSA/FSA plans
Referral Bonus
Discounted lodging
Discounted dining
Discounted spa
Discounted golf
Discounted retail
Employee assistance program
volunteer opportunities
Committee participation
Task force opportunities
Online Learning Platform
Third party perks
Job Description
MarQueen Hotel, managed by Columbia Hospitality, Inc., is an esteemed hospitality establishment located in Washington state. Known for providing exceptional guest experiences, the hotel embraces a values-based culture that focuses on inclusivity, respect, and community engagement. Columbia Hospitality, with over 25 years of expertise in hotel and resort management, prides itself on its award-winning portfolio that includes premier hotels, residential communities, golf clubs, restaurants, and event venues. Recognized repeatedly as one of the Top Companies to Work for in Washington by prestigious business publications, they emphasize a dynamic, fun, and nurturing work environment dedicated to employee growth and well-being.
Show More
Show More
Job Requirements
- Prior front-desk supervisory or lead experience in hospitality or hotels preferred
- strong written and verbal communication skills required
- experience leading a team required
- previous customer service or guest relations experience required
- ability to read, write, and speak English fluently
- ability to effectively present information and respond to questions
- ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- ability to solve practical problems with limited standardization
- ability to interpret written and oral instructions
- must possess basic negotiation skills and strong customer relations skills
- strong computer skills including Microsoft Office with emphasis on Outlook, Excel, and Word
Job Qualifications
- Prior front-desk supervisory or lead experience in hospitality or hotels preferred
- strong written and verbal communication skills
- experience leading a team
- previous customer service or guest relations experience required
- ability to read, write, and speak English fluently
- ability to present information effectively and respond to questions from managers and clients
- ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- problem-solving skills with limited standardization
- ability to interpret written and oral instructions
- basic negotiation skills and strong customer relations skills
- strong computer skills including full knowledge of Microsoft Office with emphasis on Outlook, Excel and Word
Job Duties
- Supervising procedural aspects of the hotel's front office including front desk, valet, PBX, and reservations if applicable
- maintaining a presence during peak traffic periods
- scheduling shifts based on hotel occupancy which may vary between AM and PM
- ensuring guest and employee needs and concerns are responded to timely, professionally and in a friendly manner with a focus on service recovery
- performing front desk agent duties such as registration, check out and processing room reservations
- coordinating daily tasks with other departments via Outlook, Teams, and software platforms
- ensuring proper execution of VIP requirements including room requests, amenity placement, welcome letters, and gifts
- ensuring all safety and security policies and procedures are followed
- assisting with training, coaching and development of team members
- assisting with interviewing team members
- maintaining up-to-date knowledge of property amenities and special events
- preparing daily reports and distributing them as directed
- understanding front office standards and assisting in solving deficiencies
- supplying guests with directions and information about amenities, services, hours of operation, and local areas of interest
- completing designated cashier and closing reports in the computer system
- following company policies and procedures including reporting accidents and maintaining professional appearance
- maintaining confidentiality of proprietary information and protecting company assets
- welcoming and acknowledging all guests according to company standards
- developing and maintaining positive working relationships with others and supporting team goals
- performing other reasonable job duties as assigned by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: