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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Career advancement opportunities
Job Description
This job opportunity is presented by a hotel that operates under the Hilton brand, which is managed by an independent franchisee. Hilton is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest services and superior hospitality standards. The franchisee independently oversees the hotel's daily operations, employment practices, recruitment, hiring, salary, and benefits, making each location unique and tailored to local management while still adhering to the high standards set by Hilton.
The Front Office Supervisor / Manager on Duty is a pivotal role within this hotel setting, responsible for leading the front ... Show More
The Front Office Supervisor / Manager on Duty is a pivotal role within this hotel setting, responsible for leading the front ... Show More
Job Requirements
- Must be able to deliver items to guest rooms including amenities, packages, or requested supplies
- Ability to lift and carry packages or items as needed
- Must be able to stand and walk for extended periods of time during shifts
- Ability to work independently and manage responsibilities while working alone when required
- Capable of multitasking and responding quickly to guest and operational needs
Job Qualifications
- Previous hotel front desk or hospitality experience preferred
- Supervisory or leadership experience in hospitality is a plus
- Strong customer service and communication skills
- Ability to multitask and resolve guest concerns effectively
- Familiarity with hotel property management systems such as PEP
- Flexible schedule including evenings, weekends, and holidays
Job Duties
- Ensure all guests receive professional and friendly service in accordance with Hilton brand standards
- Handle guest complaints, special requests, and service recovery situations
- Monitor guest satisfaction and take corrective actions when needed
- Assist with VIP arrivals, group check-ins, and special events
- Supervise front desk staff during assigned shifts
- Oversee check-in and check-out procedures
- Ensure accurate room assignments, billing, and reservations
- Monitor room availability, upgrades, and inventory
- Act as the hotel’s Manager on Duty, representing management during evenings, weekends, or overnight shifts
- Address operational issues across departments when necessary
- Respond to guest emergencies or security concerns
- Ensure hotel policies and safety procedures are followed
- Provide guidance and support to front office team members
- Train and coach employees on customer service standards
- Monitor employee performance and maintain team morale
- Prepare daily reports and shift summaries
- Coordinate with housekeeping, maintenance, and other departments
- Ensure compliance with company policies, procedures, and service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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