Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Disability insurance
Job Description
JW Marriott is a renowned luxury hotel brand that exemplifies exceptional standards of hospitality and service. As part of the Marriott International family, JW Marriott properties deliver refined experiences to discerning travelers around the world. The brand is committed to creating environments that blend comfort with elegance, crafting personalized, memorable stays for each guest. JW Marriott prides itself on its core values which include integrity, respect, and a dedication to service excellence, making it a preferred employer for many passionate professionals in the hospitality industry.
The Front Office Supervisor role at JW Marriott is a pivotal position responsible for s... Show More
The Front Office Supervisor role at JW Marriott is a pivotal position responsible for s... Show More
Job Requirements
- Must be literate and able to communicate in English
- Must possess a high school diploma or GED
- Must have a minimum of one year experience in front office operations
- Must possess basic computer skills to include Word, Excel, Internet and e-mail
- Must have experience with money handling procedures
- Required certifications include Heath Card and TAM card
- Ability to verbally communicate effectively with guests and coworkers
- Ability to comply with policies, procedures and safety regulations
- Ability to lift and transport items weighing up to 30 pounds
- Ability to work in varying noise and air quality conditions
Job Qualifications
- Must be literate and able to communicate in English
- Must possess a high school diploma or GED
- College or technical training preferred
- Must have a minimum of one year experience in front office operations
- Excellent customer service skills and telephone etiquette
- Must possess basic computer skills to include Word, Excel, Internet and e-mail
- Must have experience with money handling procedures
Job Duties
- Oversees AYS, Bell/Valet, Front Desk and Concierge
- Trains, develops and supports staff to ensure our guests receive the best possible service
- Leads by example
- Counsels, coaches, disciplines and documents the performance of staff
- Ensures all policies and procedures are in order and followed by each associate
- Knowledgeable of all emergency procedures and policies
- Ensures all daily tasks are completed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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