Job Overview
Compensation
Type:
Salary
Rate:
Range $34,900.00 - $61,100.00
Benefits
Medical
Dental
Vision
401k
Free room nights
discounted room rates
Free parking
Paid Time Off
Wellbeing initiatives
Retail Discounts
Job Description
Hotel Daphne is an innovative and intimate boutique hotel located in Houston Heights, known for its distinctive blend of utopian ideals, secret neighborhood clubs, the influence of determined women, and an appreciation for all forms of art. With a modest 49-room capacity, the hotel offers a unique hideaway experience that combines both the familiar and the far out. This establishment is scheduled to open its doors in the winter of 2025 and promises to be a standout in hospitality by providing a sophisticated and artful environment for both travelers and locals to enjoy.
Hotel Daphne prides itself on culti... Show More
Hotel Daphne prides itself on culti... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in hotel front desk or guest services
- Experience supervising a team or leading a group
- Excellent customer service and communication skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills and attention to detail
- Ability to handle emergency situations calmly and efficiently
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services
- Proven leadership or supervisory experience
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to multitask and remain organized in a fast-paced environment
- Basic computer proficiency and familiarity with reservation systems
Job Duties
- Provide the highest quality of service to the customer at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages per established procedures
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability and assist AGM and GM in yield management and restrictions
- Handle safe deposits by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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