Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
Our company is a well-established hotel known for providing exceptional guest experiences and superior hospitality services. As a key player in the hospitality industry, we are committed to maintaining high standards of customer service, hospitality excellence, and operational efficiency. Our goal is to ensure every guest's stay is memorable by delivering seamless service with a warm and professional approach. We are proud to offer a supportive work environment that encourages growth and teamwork, allowing our employees to thrive while delivering the utmost in guest satisfaction.
We are currently looking to hire a Front Office Supervisor to join our hot... Show More
We are currently looking to hire a Front Office Supervisor to join our hot... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a front desk or guest service role
- supervisory experience of at least 1-2 years
- excellent communication skills
- strong problem-solving abilities
- knowledge of hotel management software and reservation systems
- ability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree in hospitality management or related field preferred
- previous experience in a front desk or guest service role
- at least 1-2 years of supervisory experience
- excellent communication and interpersonal skills
- strong problem-solving abilities
- knowledge of hotel management software and reservation systems
- ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet and welcome guests in a friendly and professional manner
- assist guests with check-in and check-out procedures
- handle guest complaints and concerns, ensuring prompt resolution
- coordinate with other hotel departments to fulfill guest requests and special arrangements
- train and supervise front desk agents and other front office staff in partnership with Front Office Manager
- ensure staff adheres to dress code and grooming standards
- address disciplinary issues as needed
- handle difficult or complex guest situations and escalate as necessary
- ensure guest privacy and security protocols are followed
- assist in implementation of effective strategies to minimize guest complaints
- provide ongoing training to front office staff on guest service standards and procedures
- foster a positive and collaborative work environment
- assist in the onboarding and training of new employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter