Front Office Supervisor, Days and Nights, Ambassador Hotel Wichita
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $32,700.00 - $57,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Team-oriented environment
uniform provided
Job Description
Ambassador Hotel Wichita, Autograph Collection, is a premier luxury hotel located in the heart of downtown Wichita. Renowned for its blend of historic charm and contemporary sophistication, the hotel offers guests an exquisite experience marked by refined comfort and top-tier service. The establishment features 117 elegant guest rooms, each designed to provide a serene and stylish environment for guests seeking luxury accommodations. Among its many highlights is the Siena Tuscan Steakhouse, an acclaimed dining destination offering authentic Italian cuisine in an upscale setting. The hotel prides itself on creating memorable experiences for travelers, event attendees, and local visitors through exceptional... Show More
Job Requirements
- Must be able to stand for long periods of time
- may include crowded office setting or close quarters
- general office environment with limited physical activity
- previous Front Desk and Customer Service experience
- knowledge of computer operation
- ability to communicate clearly in English
- ability to work in a fast-paced environment
- ability to maintain confidentiality
- professional appearance and grooming
- ability to handle cash and accounting procedures
Job Qualifications
- Previous Front Desk and Customer Service experience
- ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- strong customer-relation skills with a total commitment to guest satisfaction
- ability to deal with guests when they are angry or upset
- ability to supervise the front desk agents staff
- professional appearance and mannerism
- knowledge of computer keyboard and printer operation
- ability to accurately and efficiently input information into computer systems
- previous cashier experience/basic accounting skills
- ability to work quickly and thoroughly when under pressure
- knowledge of hotel facilities and features
- ability to attend to more than one task at a time
- ability to maintain excellent attendance and punctuality
- knowledge of city and surrounding area
- Opera or Lightspeed knowledge a plus
Job Duties
- Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment
- perform all duties toward the goal of maximizing guest service
- greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention
- be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times
- greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner
- greet visitors who are looking for accommodations and attempt to meet their needs
- set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- accommodate room changes expediently
- ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance
- help train and develop the Front Desk Agents' knowledge and skills
- work with management in providing constructive feedback to staff and to comply with company policies and procedures
- acquaint guests with city attractions, community events and nearby areas of interest
- help resolve guest issues and respond to special requests
- in the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction
- settle guest accounts upon check-out and process forms of payment
- accurately following accounting procedures and cash handling policies
- respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information
- responsible for proper key control and other security measures
- participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment
- work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team
- exemplify strong teamwork and treat all coworkers with professional respect
- communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- properly handle lost and found items
- report accidents, injuries, and any unsafe conditions to Management and Maintenance
- report all maintenance issues for guest satisfaction
- report to work wearing the required uniform and meeting professional grooming standards
- maintain confidentiality of all guests and hotel information
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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