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Job Overview
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Training and Development
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences through its extensive portfolio of hotels and resorts worldwide. As one of the largest and most respected hotel chains, Marriott is dedicated to upholding the highest standards of customer service, innovation, and operational excellence. The company prides itself on creating rewarding career opportunities for its team members, fostering a culture of inclusivity, growth, and professional development. Marriott's commitment to quality and guest satisfaction has made it a trusted name in travel and hospitality across diverse markets and regions.
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Job Requirements
- High school diploma or equivalent
- Experience with Marriott Experiences
- Experience with FOSSE system
- Ability to lead and coach a team
- Strong customer service skills
- Ability to manage multiple tasks and workflows
- Flexible schedule including weekends, holidays, overnight, AM and PM shifts
- Ability to follow safety protocols and report issues
- Reliable and punctual
- Ability to handle guest conflicts and resolve issues appropriately
Job Qualifications
- High school diploma or equivalent
- Experience with Marriott Experiences and FOSSE system
- Proven leadership and coaching skills
- Strong customer service and conflict resolution skills
- Knowledge of hotel front office operations and accounting practices
- Ability to communicate effectively with guests and team members
- Familiarity with safety and OSHA regulations
- Administrative and organizational skills
- Ability to work flexible schedules including weekends, holidays, and overnight shifts
Job Duties
- Serve as initial on site contact for guest registration and checkout process and communicate hotel services and information
- Provide guidance and leadership to Guest Services Agents and act as a trainer and coach
- Provide performance feedback and manage day-to-day workflow including assignments and workload distribution
- Ensure Guest Services Agents review arrivals, check guests in/out according to procedures, ensure accurate billing and make reservations
- Ensure adherence to accounting and cashiering practices including processing adjustments, transfers, write offs and disputes
- Receive and record payments including vouchers, credit cards, and checks
- Deal effectively with internal and external customers, resolving conflicts and keeping management informed
- Provide concierge assistance with information on hotel amenities and external services
- Coordinate guest requests with other departments such as housekeeping and food and beverage
- Resolve guest complaints within authority and notify management of unusual events or safety issues
- Follow all safety policies and procedures and report potential safety issues
- Report to work as scheduled with a flexible availability for shifts including weekends, holidays, and overnight
- Perform administrative functions supporting the property and management
- Maintain room inventory integrity and optimize room revenue
- Perform essential Guest Services Agent functions as needed
- Notify management of unsafe conditions or needed maintenance
- Supervise, coach and motivate team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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