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Job Overview
Compensation
Hourly
Range $19.50 - $29.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Job Description
We are a respected hotel committed to providing exceptional guest experiences through outstanding service and attention to detail. As a prominent player in the hospitality industry, our establishment strives to create a welcoming and comfortable environment for all our guests. We pride ourselves on our professional and dedicated team, who work collaboratively to ensure every visitor enjoys a memorable stay. Our hotel features modern amenities, well-appointed guest rooms, and a range of services designed to cater to both leisure and business travelers. Employment with us offers an opportunity to grow within a dynamic and guest-focused environment, with a commitment to... Show More
Job Requirements
- Ability to calmly work with high demand and/or upset guests
- high work ethic and self-initiative
- may be required to work varying schedules including nights weekends and holidays
- team-oriented mindset with commitment to guest experience
- reliable and punctual
Job Qualifications
- Experience in front office or hospitality management
- strong leadership and communication skills
- proficiency with MICROS or similar front office systems
- ability to work calmly under pressure
- excellent organizational and multitasking abilities
- high school diploma or equivalent required
- bachelor's degree in hospitality or related field preferred
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents and guest service aides bell staff concierge staff and PBX operators
- have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
- accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- accurately check AM and PM discrepancy reports
- communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
- efficiently process guest requests to the appropriate departments
- greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Location
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