Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Marriott International is a globally recognized leader in the hospitality industry, operating a broad portfolio of hotels and related lodging facilities. Known for their commitment to exceptional guest experiences and quality service, Marriott has set the standard for hospitality excellence worldwide. The company offers diverse opportunities for meaningful career growth and has a strong reputation for fostering a supportive and dynamic work environment. Marriott prides itself on its culture of inclusivity, innovation, and community involvement, making it a desirable employer for professionals passionate about delivering outstanding service.
The Front Office Supervisor role at Marriott is an essential position responsibl... Show More
The Front Office Supervisor role at Marriott is an essential position responsibl... Show More
Job Requirements
- high school diploma or equivalent
- experience with marriott experiences and fosse required
- ability to work flexible schedules including weekends, holidays, overnight, am and pm shifts
- strong communication skills
- leadership and coaching experience
- customer service orientation
- ability to handle conflicts with tact and diplomacy
- basic computer proficiency
- ability to follow safety and security guidelines
Job Qualifications
- high school diploma or equivalent
- experience with marriott experiences and fosse required
- proven leadership and supervisory skills
- excellent communication and interpersonal skills
- ability to train and coach staff
- strong problem-solving and conflict resolution abilities
- knowledge of hotel operations and guest services
- proficiency with cashiering and accounting practices
- ability to work a flexible schedule including weekends, holidays, overnight, am and pm shifts
Job Duties
- initial on site contact for the guest registration and check out process and communication of hotel services and information
- provides guidance and leadership to guest services agents whenever necessary
- works as a trainer and coach for new employees under the direction of the front office manager
- provides feedback about performance and to management on work-related issues including those that might lead to disciplinary action
- makes assignments and distributes workload
- manages day-to-day workflow
- ensures guest services agents review expected arrivals, check guests in and out of hotel according to procedures, ensure accurate guest billing and make reservations outside of hours
- ensures guest services agents adhere to all established accounting and cashiering practices including processing package adjustments, transfers, write offs and disputes
- runs all necessary reports and balances paperwork
- receives and records vouchers, credit cards, personal checks, business checks and other forms of payment
- effectively deals with internal and external customers, defusing anger when needed
- collects accurate information and resolves conflicts
- keeps immediate manager informed of problems, potential safety issues or unusual situations
- communicates with other departments to fulfill guest needs
- may provide concierge assistance by providing information about services guests may require and assist with related reservations
- coordinates guest requests with other departments
- resolves guest complaints within scope of authority
- notifies supervisor and security of unusual events, circumstances, missing items or alleged theft
- notifies management of problems from guest complaints, intoxication or disruptive behavior
- follows all safety policies and procedures and reports potential safety issues
- reports to work as scheduled
- performs administrative functions that support the property, team and hotel management
- maintains integrity of room inventory and optimizes room revenue
- performs essential functions of guest services agent as needed
- notifies management of unsafe conditions, needed maintenance and any accidents
- supervises, coaches and motivates team
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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