Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $26.00
Work Schedule
Rotating Shifts
Benefits
Medical
Dental
Vision
Life insurance
FSA Medical
short term disability
long term disability
401(k) Plan
vacation
sick leave
Employee Meal
parking
Job Description
Luxe Sunset Boulevard Hotel is a distinguished AAA Four Diamond boutique hotel located in the prestigious areas of Brentwood and Bel-Air in Los Angeles, California. As the only property of its kind within this competitive neighborhood, this 160-room luxury hotel provides guests with a coveted blend of timeless elegance, superior hospitality, and an intimate boutique atmosphere. Situated just minutes from famous landmarks such as UCLA, the Getty Museum, and the Skirball Cultural Center, Luxe Sunset Boulevard Hotel offers unparalleled access to Los Angeles' top attractions, making it a preferred destination for both leisure and business travelers seeking refined comfort and... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in front office or hospitality operations
- effective leadership and supervisory skills
- strong customer service orientation
- excellent communication skills
- proficiency in computer and property management systems
- ability to work flexible hours including weekends and holidays
- physical ability to stand and walk for extended periods and lift up to 60 pounds
- adherence to company policies and grooming standards
- ability to work under pressure and in emergency situations
- punctuality and reliability
- commitment to safety procedures and teamwork.
Job Qualifications
- Proven experience in front office supervision or similar leadership role in the hospitality industry
- strong knowledge of hotel front office operations and guest service standards
- excellent communication and interpersonal skills
- ability to lead, mentor, and motivate a team effectively
- proficiency in property management systems and Microsoft Office
- sound judgment and decision-making skills
- ability to handle guest concerns professionally and diplomatically
- strong organizational and multitasking abilities
- understanding of budgetary and HR processes
- commitment to maintaining high standards of cleanliness and safety
- ability to work under pressure while maintaining a calm and professional demeanor.
Job Duties
- Assist staff with expediting payments and resolving credit card processing issues
- follow up with guests to ensure satisfaction with guest-related concerns
- process guest check-ins by confirming reservations, assigning rooms, and activating room keys
- process various payment types including room charges, cash, checks, debit, and credit
- set up accurate guest accounts at check-in including sharing withs, separate room/tax/incidentals, and comps
- anticipate sold-out situations and secure alternative accommodations when necessary
- block rooms in the computer and identify designated requirements and requests
- coordinate with Bell staff and Housekeeping to resolve guest requests and track room readiness
- maintain shift logs, daily memo books, and document pertinent information
- count cash bank at beginning and end of shift
- balance and drop receipts following accounting specifications
- supervise operational functions consistent with strategic plans and budget objectives
- oversee delivery and measurement of guest service standards
- ensure compliance with budgetary guidelines, company policies, and legal requirements
- manage Human Resources responsibilities for Front Office employees including performance evaluations and schedules
- create a work environment promoting teamwork, recognition, mutual respect, and employee satisfaction
- mentor and coach Front Office staff to optimize advancement opportunities
- monitor shifts, enforce break/lunch schedules, and approve overtime based on business needs
- provide guest resolution for issues beyond staff authority
- assist Manager on Duty with administrative duties
- promote open communication among employees to improve guest service and job satisfaction
- advise management of any discrepancies or potential security issues
- maintain safety and accident prevention awareness
- ensure work areas and equipment are clean, stocked, and functional
- inventory supplies and order as needed
- complete all projects assigned by management professionally and timely
- establish effective relationships with all hotel departments
- perform assigned duties during emergencies calmly and efficiently
- train Front Office staff to ensure adherence to standards
- maintain high level of expertise by performing Front Office functions
- keep supervisors informed of all significant matters
- adhere to company policies and procedures
- uphold hotel dress and grooming standards
- project a favorable image of Luxe Sunset Boulevard Hotel at all times
- attend work as scheduled
- minimize safety hazards by following all safety rules and procedures.
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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