Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
The hiring establishment is a hotel known for its commitment to providing excellent guest experiences through exceptional hospitality and efficient service. This hotel places a strong emphasis on creating a welcoming environment for all guests by maintaining high standards in both its facilities and staff professionalism. As part of a competitive and dynamic hotel industry, it constantly seeks to enhance its operations with skilled team members who share its dedication to guest satisfaction and operational excellence.
The role available is that of a Front Office Manager, a pivotal position responsible for overseeing all front office activities at the hotel. Th... Show More
The role available is that of a Front Office Manager, a pivotal position responsible for overseeing all front office activities at the hotel. Th... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front office or hospitality role
- Strong organizational and multitasking abilities
- Ability to work under pressure
- Customer service oriented
- Availability to work varied shifts including nights, weekends, and holidays
Job Qualifications
- Experience in hotel front office operations
- Familiarity with property management systems, preferably LightSpeed PMS
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle guest concerns calmly and professionally
- High work ethic and initiative
- Flexibility to work varying schedules including nights, weekends, and holidays
Job Duties
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, night audit, and additional front office staff
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the LightSpeed PMS system at the front office, including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs
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Job Location
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