Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401K Matching
Employee Discounts
flexible scheduling
Job Description
The Edgewater is a celebrated historic hotel located in the vibrant heart of downtown Madison, Wisconsin. This distinguished establishment boasts a proud revival that honors its rich heritage while delivering modern luxury to its guests. Strategically situated next to the University of Wisconsin-Madison and within walking distance of the Capitol Square and downtown attractions, The Edgewater offers unparalleled convenience and scenic beauty with its prime location on the water's edge of Lake Mendota. With 202 exquisitely appointed rooms, the hotel promises guests a blend of comfort, elegance, and top-tier amenities. It is a dynamic hub not only for travelers seeking... Show More
Job Requirements
- previous front office management or supervisory experience preferred
- experience in hospitality is beneficial
- working knowledge of Opera PMS software is a plus
- excellent communication skills
- ability to lead and mentor staff effectively
- commitment to high-quality customer service
- flexibility to work various shifts including weekends and holidays
- physical ability to frequently stand, walk, and occasionally lift up to 50 pounds
- availability for morning and evening shifts
Job Qualifications
- previous front office management or supervisory experience of at least 3 years preferred
- hospitality industry experience is a plus
- working knowledge of Opera PMS software is advantageous
- excellent verbal and written communication skills
- bilingual abilities are a plus
- ability to provide clear direction and guidance to team members
- passion for delivering outstanding luxury service
- strong customer service, organizational, and sales skills
- willingness to work in a team environment
- flexible availability including weekends and holidays
Job Duties
- lead day-to-day operations of front desk and valet teams
- assist guests with arrival and departure processes
- handle room assignments and special guest requests
- communicate effectively with other hotel departments
- train, coach, and supervise front desk agents and valets
- manage departmental accounting including revenue and guest account transactions
- ensure smooth front desk operations and exceptional guest service
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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