Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.50 - $29.50
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
short-term disability insurance
Paid holidays
Paid Time Off
401K Plan with match
Employee Discounts
fitness center access
uniform provision
parking
Employee Meals
Job Description
The Portland Regency Hotel & Spa is a distinguished Historic Hotel of America located in the vibrant heart of Portland's Old Port District. This iconic establishment is renowned for its rich heritage, exquisite architecture, and commitment to delivering an unparalleled hospitality experience. With a blend of classic charm and modern amenities, the hotel offers guests a unique stay that beautifully reflects Portland's maritime and cultural history. The Portland Regency Hotel & Spa prides itself on exceptional guest service, luxurious accommodations, and a warm, welcoming atmosphere that embodies the spirit of Maine's largest city.
We are currently seeking a dedicated Fu... Show More
We are currently seeking a dedicated Fu... Show More
Job Requirements
- High school diploma or equivalent
- 1-2+ years in a supervisory role in hotel front office or guest services
- Proficiency in Opera Cloud PMS and SynXis preferred
- Exceptional interpersonal and communication skills
- Ability to handle guest complaints and resolve conflicts
- Ability to train and mentor team members
- Strong organizational and time-management skills
- Valid US driver’s license
Job Qualifications
- 1-2+ years in a supervisory or lead role in a hotel front office or guest services environment
- Strong working knowledge of Opera Cloud PMS, SynXis, and REVINATE platforms preferred
- Exceptional communication, organizational, and time-management skills
- Calm under pressure with a proactive, guest-first approach to problem-solving
- Tech-savvy with the ability to train others on systems and tools
- Proven ability to lead by example, earn trust, and maintain professionalism under all circumstances
- Valid US driver’s license
Job Duties
- Model and lead a culture of exceptional guest service and hospitality at all times
- Handle guest issues, complaints, and service recovery with empathy, urgency, and professionalism
- Monitor and ensure consistent adherence to service standards, loyalty programs (e.g., I PREFER, Historic Hotels of America), and brand expectations
- Serve as Manager on Duty (MOD) during assigned shifts, ensuring property-wide operational oversight and interdepartmental communication
- Supervise the check-in/check-out process, reservations, billing, and concierge functions with a focus on efficiency and accuracy
- Supervise the Guest Service Team (valet), assisting with valeting vehicles, luggage assistance, and shuttle services
- Maintain working knowledge of PMS (Opera Cloud), POS (Silverware), and booking engines (SynXis), assisting with troubleshooting and ensuring team proficiency
- Manage daily cash handling, audit accuracy, and compliance with financial protocols
- Monitor and assist with third-party booking channels, OTA extranets, and daily inventory/rate controls
- Lead and support Front Desk Agents, Guest Services, Night Auditors, and Valet/Bell/Door teams during shifts
- Train, mentor, and coach team members to consistently meet or exceed service expectations
- Provide clear communication, daily shift briefings, and task delegation to ensure department alignment
- Participate in hiring, onboarding, and ongoing performance evaluation processes
- Act as a lobby ambassador pivoting between the front desk agent and guest service agents when appropriate
- Assist with daily and weekly reporting, including arrivals/departures, occupancy, rate strategy, VIPs, and group blocks
- Conduct walk-throughs of the property to monitor safety, cleanliness, staffing, and guest interaction
- Review group resumes, banquet events, and suite assignments for accuracy and preparedness
- Support nightly audit procedures as needed and assume Night Auditor responsibilities in case of absence
- Perform the overnight functions of the Night Auditor and/or Night Security when needed
- Attend and actively contribute to departmental meetings, stand-ups, and training sessions
- Work closely with the Front Office Manager to identify process improvements and implement SOP updates
- Support interdepartmental coordination between Front Office, Housekeeping, Maintenance, Revenue/Reservations, and F&B to ensure a unified guest experience
- Demonstrate ownership of key responsibilities with a mindset toward advancement and expanded responsibilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Post restaurant and hotel jobs on OysterLink.
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