Job Overview
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Paid holidays
flexible scheduling
Training and development opportunities
Job Description
This job opening is for the position of Front Office Supervisor at a well-established hotel. The hotel prides itself on delivering exceptional customer service and maintaining high operational standards within the hospitality industry. Known for its commitment to guest satisfaction and professional excellence, the hotel offers a dynamic work environment where employees can grow and develop their careers. The front office department is a critical part of the hotel operations, acting as the first point of contact for guests and playing a vital role in ensuring smooth daily activities and guest experiences.
As a Front Office Supervisor, the successful c... Show More
As a Front Office Supervisor, the successful c... Show More
Job Requirements
- High school diploma or equivalent
- Previous front office or hospitality experience
- Strong leadership skills
- Excellent communication skills
- Knowledge of property management systems
- Customer service orientation
- Ability to work flexible shifts
- Proficiency in front office computer operations
Job Qualifications
- High school diploma or equivalent
- Previous experience in front office or hospitality role
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Familiarity with property management systems
- Ability to resolve guest issues effectively
- Knowledge of hotel policies and brand standards
- Proficiency in computer software related to front office operations
- Ability to work flexible hours including weekends and holidays
- Customer service oriented mindset
Job Duties
- Oversee workload during shifts of front office associates
- May train new employees, provide coaching when necessary
- Maintains working relationships and communicates with all departments
- Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated
- Resolve guest concerns quickly, efficiently, and courteously
- Updates group information, maintains, monitors, and prepares group requirements, relays information to appropriate front office employees
- Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed
- Ensure implementation and compliance of all company policies and brand standards
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
- Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees
- Work any shift that is needed, including Holidays, and weekends
- May act as the Manager on Duty, provide guidance and support to all departments in the hotel when required
- Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering, perform other duties as requested by management
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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