Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.75 - $26.75
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Paid holidays
Job Description
This job opportunity is with a reputable hotel, a dynamic establishment committed to delivering exceptional guest experiences and maintaining a high standard of hospitality services. The hotel prides itself on its welcoming environment, efficient operational management, and dedicated team focused on customer satisfaction. It operates in a competitive market where maintaining smooth front office functions is pivotal to its success and reputation. The hotel provides a professional atmosphere that encourages career growth and values employees who are proactive, organized, and customer-oriented. The employment type for this position is full-time, and the salary is competitive, reflecting the responsibilities and skills required.
Job Requirements
- High school diploma
- one year experience in related field preferred
- prior experience as a guest services agent preferred
- ability to handle multiple tasks
- guest service oriented
- extensive computer and phone knowledge
- extensive cash handling experience
- exposure to scheduling and time card calculations
- good verbal and written communication skills
- sound computer literacy including Excel, Word, Outlook, Lotus, Access and PMS systems
- strong organizational experience
- good interaction with people
Job Qualifications
- High school diploma
- one year experience in related field preferred
- prior experience as a guest services agent preferred
- extensive computer knowledge including Excel, Word, Outlook, Lotus, Access and PMS systems
- good verbal and written communication
- strong organizational skills
- ability to handle multiple tasks
- guest service oriented
- team player
- extensive cash handling experience
- pleasant persona
- good interaction with people
Job Duties
- Assumes Front Office Manager responsibilities in their absence
- reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues
- assists in working as a guest service agent on a needed basis
- supervises the taking of a thirty minute lunch break of an employee working eight hour shift
- completes previous day's bank deposit
- reviews prior days audit pack for accuracy
- prepares a weekly walk-in analysis report on a weekly basis
- completes petty cash on a weekly basis
- handles any guest concerns
- ensures that all marquee scripts are provided once a month for review by the Front Office Manager and Director of Operations
- completes daily payroll
- reviews the access and excel reports daily for accuracy
- maintain goals set to meet and exceed budget
- ensure that all areas are neat and organized
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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